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- Tasks: Investigate and manage commercial property claims while delivering exceptional customer service.
- Company: Join QuestGates, a leader in innovative loss adjusting with a supportive culture.
- Benefits: Enjoy a competitive salary, enhanced pension, performance bonuses, and flexible working options.
- Other info: Flexible hours and excellent career growth opportunities await you.
- Why this job: Make a real difference in the property claims industry while working from home.
- Qualifications: 3 years of property claims experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
LOCATION: South Coast – Sussex/Hampshire/Dorset. We are looking to recruit a Loss Adjuster, to cover claims in and around the South Coast - Sussex/Hampshire/Dorset; the role will be home based. You will use your technical knowledge and experience to proactively investigate commercial property claims and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Responsibilities
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
Key Skills / Qualifications
- Excellent degree of knowledge of commercial property related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to always maintain a flexible approach
- Ideally DIP CILA qualified, or willing to work towards
- Minimum 3 years property claims experience, including 2 years in an external role
- Strong commercial background and expertise with handling property owner claims
The Package
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work
Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Closing Date for Applications
Close of business on Tuesday 05 May 2026. If you would like further information about this vacancy or wish to apply, please contact recruitment@questgates.co.uk by the closing date.
Property Loss Adjuster - South Coast employer: QuestGates
Contact Detail:
QuestGates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Loss Adjuster - South Coast
✨Tip Number 1
Network like a pro! Reach out to your connections in the property claims industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Loss Adjusters and practice your responses. We want you to showcase your technical knowledge and customer service skills, so be ready to share examples from your experience.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and ensures you get the attention you deserve.
We think you need these skills to ace Property Loss Adjuster - South Coast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Loss Adjuster role. Highlight your experience with commercial property claims and any relevant qualifications, like DIP CILA, to show us you’re the right fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our commitment to exceptional customer service and innovation.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see how you can engage with clients and colleagues alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at QuestGates
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial property claims and the principles behind them. Familiarise yourself with the latest trends and regulations in the industry, as this will show your commitment to providing a market-leading service.
✨Showcase Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed claims or resolved issues through proactive communication, as this will demonstrate your ability to handle customer service excellently.
✨Be a Team Player
Highlight your experience working collaboratively in teams. Think of specific instances where you shared knowledge or provided constructive feedback. This will show that you can contribute positively to the team dynamic, which is crucial for success in this role.
✨Demonstrate Flexibility and Integrity
Prepare to discuss how you've maintained a flexible approach in previous roles, especially under pressure. Share examples that reflect your personal and professional integrity, as leading by example is essential in this position.