DIVISION:
Private Clients - Loss Adjusting
LOCATION:
London/South
We are looking to recruit a Loss Adjuster within our Loss Adjusting Division.
You will use your technical knowledge and experience to proactively investigate both major domestic losses and property and contents claims for high-net-worth clients. Ensuring accurate assessment, policy compliance, and timely settlement while maintaining a high standard of client service and discretion.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
- High level of knowledge of Property related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Minimum Cert CILA / Cert CII, ideally working towards ACILA
- Ideally minimum 5 years Loss Adjusting experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
The Package:
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work:
Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Closing Date for Applications:
30th September 2026
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Private Clients Loss Adjuster in London employer: QuestGates
QuestGates is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model from our Bolton office. With a strong focus on innovation and customer service, we provide a supportive work culture where team collaboration and personal integrity are valued. Employees benefit from a comprehensive package including enhanced pension contributions, performance-related bonuses, and unique perks like an electric car scheme, making it a rewarding place to build a career.
