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- Tasks: Assess and report on liability claims while ensuring compliance with client standards.
- Company: Join QuestGates, a leader in loss adjusting with a commitment to innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and an electric car scheme.
- Other info: Flexible working hours with opportunities for professional growth.
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: 5 years of liability claims experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking to recruit two Liability Adjusters/Senior Liability Adjusters within our Loss Adjusting Division, one covering the South West and surrounding areas and one covering the South East and surrounding areas. You will leverage your technical expertise and experience to proactively assess and report on liability claims, ensuring full compliance with client requirements and service standards. Your role involves investigating legal and policy liability as well as quantum, gathering and analysing evidence to support your recommendations. You will deliver timely, accurate reports while maintaining exceptional customer service throughout the claims process.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market‑leading service and product on behalf of QuestGates.
Key Skills- Excellent degree of knowledge of Liability related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to maintain a flexible approach at all times
- Minimum Cert CILA / CII, or willing to work towards
- Minimum 5 years liability claims experience, including 2 years in an external adjusting role
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To manage a caseload of liability claims
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual / Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Closing Date for Applications: Close of business on Friday 22 May 2026. If you would like further information about this vacancy or wish to apply, please email recruitment@questgates.co.uk by the closing date.
Liability Adjuster/Senior Liability Adjuster employer: QuestGates
Contact Detail:
QuestGates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Adjuster/Senior Liability Adjuster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their needs, especially in liability claims. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Liability Adjuster/Senior Liability Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in liability claims and showcases your technical expertise. We want to see how your skills align with the role, so don’t be shy about emphasising relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at QuestGates
✨Know Your Liability Claims Inside Out
Make sure you brush up on your knowledge of liability claims and principles before the interview. Be prepared to discuss specific cases you've handled, showcasing your technical expertise and how you ensured compliance with client requirements.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Think about examples where you've effectively communicated with clients or team members, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you've managed complex claims and resolved issues in the past. Highlight your ability to analyse evidence and make sound recommendations, as well as your commitment to delivering exceptional customer service.
✨Be Ready to Talk Teamwork
This role requires a collaborative approach, so think of instances where you've worked positively as part of a team. Be ready to share how you contribute to team success and how you handle working independently under pressure.