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- Tasks: Detect and investigate fraudulent insurance claims while collaborating with various teams.
- Company: Join QuestGates, the UK's leading loss adjusting and claims solutions group.
- Benefits: Enjoy a competitive salary, performance bonuses, and enhanced family leave.
- Why this job: Make a real difference by tackling fraud in the insurance industry.
- Qualifications: Experience in complex motor fraud investigations and excellent communication skills required.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
QuestGates is the UK’s largest owner-managed loss adjusting and claims solutions group, recognised for its innovation and high-quality technical services. Specialising in liability, property, motor, environmental, subsidence, and counter-fraud claims, QuestGates also delivers specialised expertise for industries like entertainment and motorsports through its subsidiary, Hyperion. Headquartered in Birmingham, the company operates across a national network of 14 offices in the UK and Ireland and serves clients globally via its membership in the vrs Adjusters organisation.
We are looking to recruit a Fraud Investigator to join our QG Validations team, working closely and collaboratively with our QGLaw division on a regular basis. We are seeking an experienced, highly motivated and detail-oriented individual to join our Motor Fraud Investigations team. You will be responsible for detecting, investigating, and preventing fraudulent insurance claims, working closely with internal departments, external agencies, and law enforcement.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills- Excellent degree of knowledge of Complex Motor Fraud related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to work independently and manage multiple cases simultaneously
- Previous experience in Complex Motor Fraud investigations, law enforcement or related fields
- At least 1 year's experience in conducting face to face interviews and detailed statement taking
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To deal with complex fraud investigation instructions arising from motor theft, motor insurance claims and GAP insurance claims, including staged and contrived accidents; organised insurance fraud and policy fraud
- To gather, analyse, and interpret evidence from various sources, including claim files, databases, surveillance, and social media
- To carry out detailed interviews of policyholders, claimants, witnesses, and other relevant parties to establish facts. These will be conducted by recorded video, such as via Microsoft Teams and/or Zoom
- To work collaboratively with claims teams, legal counsel, and external investigators to ensure cases are handled efficiently and effectively
- To prepare detailed investigation reports, detailed court compliant statements and provide full recommendations on claim validity
- To represent the company in legal proceedings, depositions, and court cases when necessary
- To stay updated on fraud trends, regulatory requirements, and best practices in insurance fraud investigation
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Standard working week is 35 hours, Monday to Friday.
Fraud Investigator employer: QuestGates
Contact Detail:
QuestGates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching QuestGates and understanding their approach to fraud investigations. Tailor your answers to show how your skills align with their values and needs.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in complex motor fraud investigations clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fraud Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud Investigator role. Highlight your experience with complex motor fraud claims and any relevant skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fraud investigation and how your background aligns with our mission at QuestGates. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at QuestGates!
How to prepare for a job interview at QuestGates
✨Know Your Fraud Fundamentals
Make sure you brush up on your knowledge of complex motor fraud claims and principles. Familiarise yourself with the latest trends in insurance fraud, as well as any relevant regulations. This will not only help you answer questions confidently but also show your commitment to staying informed in the field.
✨Practice Your Interview Skills
Since you'll be conducting face-to-face interviews, it's crucial to practice your interviewing techniques. Consider role-playing with a friend or colleague to refine your questioning style and ensure you're comfortable with the process. This will help you feel more at ease during the actual interview.
✨Showcase Your Communication Skills
Excellent communication is key for this role, so be prepared to demonstrate your oral and written skills. Think of examples from your past experiences where you've effectively communicated complex information, whether in reports or during interviews. This will highlight your ability to convey important details clearly.
✨Be Ready to Discuss Teamwork
As a Fraud Investigator, you'll need to work collaboratively with various teams. Prepare examples that showcase your ability to contribute positively in a team environment. Highlight instances where you've shared knowledge or provided constructive feedback, as this will illustrate your teamwork skills and integrity.