At a Glance
- Tasks: Investigate and manage liability claims while delivering exceptional customer service.
- Company: Join a leading loss adjusting firm with a commitment to innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Flexible work environment with opportunities for professional growth.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: 5 years of liability claims experience and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Liability Adjuster/Senior Liability Adjuster
We are looking to recruit a Liability Adjuster/Senior Liability Adjuster within our Loss Adjusting Division, located within South Wales / Bristol / Southwest, in order to provide support and service to Clients in the surrounding area.
You will leverage your technical expertise and experience to proactively assess and report on liability claims, ensuring full compliance with client requirements and service standards.
Your role involves investigating legal and policy liability as well as quantum, gathering and analysing evidence to support your recommendations.
You will deliver timely, accurate reports while maintaining exceptional customer service throughout the claims process.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of Quest Gates.
- Key Skills
- Excellent degree of knowledge of Liability related claims and principles, with experience of investigating and handling property damage liability claims preferred.
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to maintain a flexible approach at all times
- Minimum Cert CILA / CII, or willing to work towards
- Minimum 5 years liability claims experience, including 2 years in an external adjusting role
The Role Involves
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To manage a caseload of liability claims
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual / Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
- The Package
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
- Hours of Work
Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.
Closing Date for Applications
Close of business on Friday 24th July 2026.
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Liability Adjuster/Senior Liability Adjuster in Bristol employer: QuestGates
QuestGates is an exceptional employer that values its employees by offering a flexible home-based working environment complemented by travel opportunities across London and the South East. With a strong focus on professional development, our collaborative work culture encourages growth and innovation, ensuring that you can thrive while managing high-value insurance claims in a dynamic setting. Join us to be part of a team that prioritises excellence and client satisfaction, making a meaningful impact in the industry.
