At a Glance
- Tasks: Support claims teams and manage client queries to ensure smooth operations.
- Company: Join a leading legal services firm with a focus on innovation.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Hybrid work model with great career development opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer service and making a real difference.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 31500 - 38500 £ per year.
We are looking to recruit two Concierge within our QG Validations team. The role will be hybrid based out of our Bolton office. The role involves providing support and assistance to the Claims Handlers, Investigators, and managers to ensure that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client/customer queries, escalating and owning queries and issues through to their satisfactory conclusion.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
- Excellent degree of knowledge of motor related claims and principles
- Excellent communication skills, both oral and written, including professional telephone etiquette
- Good degree of IT competency and literacy, with the ability to understand and operate bespoke internal systems quickly and efficiently
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Strong organisational and administrative skills
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To work closely with the team to ensure service is delivered to the highest possible standard
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA's and KPI's
- To be accountable for the satisfactory resolution of any issues
The Package:
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work: Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications: Close of business on 31st August 2026.
Concierge/Administrator in Bolton employer: QuestGates
QuestGates is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model from our Bolton office. With a strong focus on innovation and customer service, we provide a supportive work culture where team collaboration and personal integrity are valued. Employees benefit from a comprehensive package including enhanced pension contributions, performance-related bonuses, and unique perks like an electric car scheme, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Administrator in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QuestGates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QuestGates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge/Administrator in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QuestGates:Your cover letter is your chance to shine! Tell us why you want to work at QuestGates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QuestGates!
How to prepare for a job interview at QuestGates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
