At a Glance
- Tasks: Support claims teams and manage client queries to ensure top-notch service.
- Company: Join QuestGates, a leader in innovative claims management.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working options.
- Other info: Hybrid role with great career growth and a supportive team culture.
- Why this job: Make a real difference by delivering exceptional customer service in a dynamic environment.
- Qualifications: Strong communication skills and knowledge of motor claims are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Concierge within our QV Validations team. The role will be hybrid but attendance at our Bolton office will be required. The role involves providing support and assistance to the Claims Handlers, Investigators, and managers to ensure that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client/customer queries, escalating and owning queries and issues through to their satisfactory conclusion.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills
- Excellent degree of knowledge of motor related claims and principles
- Excellent communication skills, both oral and written, including professional telephone etiquette
- Good degree of IT competency and literacy, with the ability to understand and operate bespoke internal systems quickly and efficiently
- Demonstrate personal and professional integrity and lead by example
- Ability to work under your own initiative and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Strong organisational and administrative skills
The role involves
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To work closely with the team to ensure service is delivered to the highest possible standard
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
The Package
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work
Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Concierge in Bolton employer: QuestGates
QuestGates is an exceptional employer that values its employees by offering a flexible home-based working environment complemented by travel opportunities across London and the South East. With a strong focus on professional development, our collaborative work culture encourages growth and innovation, ensuring that you can thrive while managing high-value insurance claims in a dynamic setting. Join us to be part of a team that prioritises excellence and client satisfaction, making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Concierge role. Think about how you can showcase your communication skills and customer service experience, as these are key for impressing the hiring team.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart and show that you're proactive and genuinely keen on the role.
✨Tip Number 4
Check out our website for the latest job openings and apply directly through us. We’re always looking for passionate individuals who want to make a difference, and applying through our site gives you a better chance of being noticed!
We think you need these skills to ace Concierge in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Concierge role. Highlight your experience with motor-related claims and any relevant skills that match the job description. We want to see how you can bring your unique flair to our QV Validations team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, professional language in your application, and maybe even share a brief example of how you've handled client queries in the past. We love a good story!
Demonstrate Your Organisational Skills:The role requires strong organisational abilities, so make sure to mention any experiences where you’ve successfully managed multiple tasks or projects. We’re looking for evidence that you can keep things running smoothly, even under pressure!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at QuestGates
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor-related claims and principles. Being able to discuss specific cases or scenarios during the interview will show that you’re not just familiar with the basics, but that you can also think critically about the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your telephone etiquette and ensure you come across as confident and approachable.
✨Demonstrate Your IT Savvy
Familiarise yourself with common IT systems used in claims management. If you have experience with any bespoke internal systems, be ready to discuss how you adapted to them quickly. This will highlight your ability to learn and operate efficiently under pressure.
✨Emphasise Teamwork and Initiative
Prepare examples that showcase your ability to work both independently and as part of a team. Think of situations where you’ve contributed positively to a group project or taken the initiative to resolve an issue. This will demonstrate your commitment to delivering exceptional service and supporting your colleagues.
