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- Tasks: Manage and settle Public & Products Liability claims with a focus on customer service.
- Company: Join QuestGates, a leader in innovative claims handling.
- Benefits: Enjoy a competitive salary, performance bonuses, and an electric car scheme.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in the claims process while working flexibly.
- Qualifications: 5 years of claims handling experience and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking to recruit a Claims Handler within our CCS PLPD team based in either our Bolton or Birmingham office on a hybrid basis. The role involves using your technical knowledge and experience to proactively case manage, negotiate, and settle a variety of Public & Products Liability Property Damage claims, as licensed, in compliance with prevailing client requirements and service standards. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
- Excellent degree of knowledge of PLPD related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Minimum 5 years’ claims handling experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
The Package:
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work: Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications: Close of business on Friday 15 May 2026. If you would like further information about this vacancy or wish to apply, please email recruitment@questgates.co.uk by the closing date.
PLPD Claims Handler in Birmingham employer: QuestGates
Contact Detail:
QuestGates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLPD Claims Handler in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your PLPD knowledge. Be ready to discuss specific cases you've handled and how you navigated challenges. Show them you’re not just a claims handler, but a problem solver!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at QuestGates.
We think you need these skills to ace PLPD Claims Handler in Birmingham
Some tips for your application 🫡
Show Off Your Knowledge: Make sure to highlight your understanding of PLPD claims in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your technical know-how!
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically – we love a well-organised application!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily keep track of your application status!
How to prepare for a job interview at QuestGates
✨Know Your PLPD Inside Out
Make sure you brush up on your knowledge of Public & Products Liability Property Damage claims. Be ready to discuss specific cases you've handled and how you navigated the complexities involved. This will show your technical expertise and commitment to the role.
✨Show Off Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients and team members in past roles. This will demonstrate your ability to manage claims proactively.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in a team environment. Share instances where you contributed positively, shared knowledge, or helped resolve conflicts. This will highlight your ability to work collaboratively, which is crucial for this role.
✨Stay Cool Under Pressure
Think of scenarios where you've had to meet tight deadlines or handle high-pressure situations. Discuss how you managed your time and maintained accuracy while adhering to service standards. This will showcase your resilience and reliability as a Claims Handler.