We are looking to recruit a Loss Adjuster, to cover claims across Northern Ireland. The role is primarily home-based, but you are also welcome to work from our office in Belfast.
We encourage applications from individuals with experience in managing property claims who are looking to develop their career, including experienced adjusters eager to advance within a specialist adjusting firm.
In this role, you will use your technical knowledge and experience to proactively investigate claims and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
- Excellent degree of knowledge of commercial and domestic property related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to always maintain a flexible approach
- Strong negotiation and investigation skills
- Ideally DIP CILA/CII qualified or working towards same
- Minimum 2 years’ property claims experience, including 1 year in an external role
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the CPC/TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
The Package:
- Enhanced contributory pension
- Performance related bonus
- Enhanced family leave
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work:
- Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications:
- Close of business on Friday 23rd October 2026.
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