TPA Case Manager in Bolton

Bolton Full-Time On-site

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We are looking to recruit a Case Manager within our TPA Team based in our Bolton office.

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

The role is within our Real Estate team dealing with a variety of claims including Mid to High Net Worth claims, Contents and Commercial risks.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

Excellent degree of knowledge of property related claims and principles
Excellent communication skills, both oral and written, with the ability to articulate clearly and concisely
High degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Good organisation / time management skills with experience of diary management
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Ability to use initiative and have a positive / enthusiastic attitude
Attention to detail and accuracy of information
Cert CILA / Cert CII or willing to work towards is desirable

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s
To be accountable for the satisfactory resolution of any issues
The proper escalation of claims or issues either outside license or as required by company procedures
To fully, accurately and properly utilise and properly utilise and complete IT claims management systems, including Case Plan where appropriate

The Package: