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For Companies At a Glance
- Tasks: Provide IT support to employees across Europe and manage ticketing requests.
- Company: Join Questel, a global leader in innovation management and IP solutions.
- Benefits: Enjoy a stable CDI contract with opportunities for growth and development.
- Why this job: Be part of a dynamic team and enhance your IT skills in a collaborative environment.
- Qualifications: BAC+2 preferred, knowledge of Windows 10, and strong communication skills required.
- Other info: Work in a supportive culture with a focus on social and environmental responsibility.
The predicted salary is between 24000 - 36000 ÂŁ per year.
La mission de Questel est de faciliter le développement de l’innovation d’une manière efficace, sûre et durable. Questel fournit une plateforme intégrée de logiciels et de services permettant de répondre à tous les besoins en termes de gestion de la propriété intellectuelle et du management de l’innovation.
Avec plus de 6000 clients dans 30 pays, Questel est un leader dont l’expertise IT est reconnue à travers le monde. Chez Questel, nos employés, basés en Europe, en Amérique du Nord, en Chine, au Japon, en Inde et dans de nombreux autres pays, sont les principaux actionnaires de la société. Au quotidien, ceci se transcrit par une forte implication des équipes, des process collaboratifs et des circuits de décision courts.
Notre entreprise, accompagnée par des fonds d’investissement de premier ordre, et basée sur des valeurs fortes d’entrepreneuriat, de respect et d’honnêteté, poursuit à la fois une stratégie de forte croissance et un engagement de responsabilité sociale et environnementale.
Environnement technologique
Pour soutenir nos nombreux projets distribués et notre forte croissance à l’international, notre infrastructure s’appuie sur les dernières technologies disponibles sur le marché afin d’optimiser les datacenters que nous opérons en France, États-Unis et Asie. Notre forte croissance génère de nouveaux défis pour le groupe afin de mettre en place une organisation IT efficace et au service du groupe.
Vos missions
- Basé(e) sur notre site de Tunis, vous intégrerez l’équipe Information Systems, composée actuellement de 22 collaborateurs et en pleine croissance.
- Votre rôle sera de prendre en charge les demandes de support IT émanant des autres employés du groupe de la zone Europe.
- D’une grande rigueur, vous serez responsable du triage des tickets de support enregistrés dans notre outil, et de la résolution de certaines demandes selon vos affinités.
- Vous maintiendrez une Knowledge Base permettant d’améliorer notre support utilisateur.
- Vos clients seront les employés du groupe localisés en France, Allemagne, Pays-Bas, Royaume-Uni.
- Un bon niveau d’anglais est demandé pour ce poste.
Profil recherché
- Issu(e) d’un BAC+2 de préférence.
- Bonne connaissance des systèmes Windows 10, matériel de bureautique.
- Notions réseaux/administration d’un réseau local avec Microsoft Active Directory.
- Solide niveau d’anglais, français.
Type de contrat : CDI
Candidature : Par mail : tunisie.recrutements@questel.com
Technicien support IT (H/F) employer: Questel
Contact Detail:
Questel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technicien support IT (H/F)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your IT support abilities. This can be a great conversation starter during interviews and shows your passion for the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technicien support IT (H/F)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technicien support IT. Highlight your experience with Windows 10, ticketing systems like Jira, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Questel. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since you'll be supporting employees across Europe, strong communication skills are key. In your application, give examples of how you've effectively communicated in past roles, especially in English and French. We want to know you can connect with our diverse team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining us at Questel!
How to prepare for a job interview at Questel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and any relevant IT support tools. Familiarise yourself with common issues and solutions, as well as the ticketing system like Jira Service Management. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since you'll be supporting employees across Europe, it's crucial to demonstrate your communication skills during the interview. Practice explaining technical concepts in simple terms and be ready to discuss how you would handle difficult customer interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Think about past experiences where you've resolved IT issues and be ready to walk the interviewer through your thought process.
✨Highlight Your Team Spirit
Questel values collaboration, so be sure to share examples of how you've worked effectively in a team. Discuss how you can contribute to a positive team environment and support your colleagues in achieving common goals.
