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- Tasks: Support customers with their IP portfolios and manage order processing.
- Company: Dynamic service company with a friendly team atmosphere.
- Benefits: Autonomous role in an international environment with flat hierarchies.
- Why this job: Join a future-oriented company and build strong customer relationships.
- Qualifications: Experience in customer management, detail-oriented, and strong communication skills.
- Other info: Opportunity for personal growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities!).
Point of contact between customers and internal departments.
Build strong and positive relationships with customers at various levels.
Independent manual and electronic order processing of national and international property right renewals including data recording and control for patents, utility models, designs and trademarks.
Ongoing monitoring of annual fee renewals and related document management.
Data research in national and international IP databases.
Quickly and professionally process customer orders and requests while adhering to Service Level Agreements (SLAs) and individual contracts.
Correspondence in English (mainly in writing) with international customers and internal stakeholders.
Regular processing of individual inquiries and smaller projects.
Active participation in the achievement of business objectives.
Profile:
- Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation.
- Practical work experience in IP and deadline management.
- Independent, reliable, detail-oriented and precise.
- Solution-oriented and structured way of working.
- Commitment, initiative and distinct ability to work in a team.
- Strong communication skills and quick comprehension.
- Fluent in written and spoken English (with colleagues), other foreign languages are an advantage.
- Confident handling of MS-Office and a strong affinity for IT.
We offer:
- An interesting, varied, autonomous task in an international environment.
- Pleasant and open team atmosphere.
- Future-oriented service company with flat hierarchies and short decision-making paths.
This role is for a team member not a managerial position.
Service Delivery Manager Annuities in Sunderland employer: Questel
Contact Detail:
Questel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager Annuities in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Service Delivery Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer and order management roles. Practise your answers, focusing on your experience with IP and deadline management. We want you to shine!
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, be clear and confident. Remember, they’re looking for someone who can handle correspondence with international customers smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Service Delivery Manager Annuities in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and order management experience, especially in IP, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've built strong relationships with customers and handled order processing efficiently in the past.
Show Off Your Communication Skills: Since this role involves a lot of correspondence, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your strong communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Questel
✨Know Your IP Basics
Make sure you brush up on your intellectual property (IP) knowledge before the interview. Understand the different types of IP, like patents and trademarks, and be ready to discuss how you've managed these in previous roles. This will show that you're not just familiar with the terminology but can also apply it practically.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your experience in customer service and order management. Think about specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to handle customer inquiries effectively.
✨Be Detail-Oriented
Given the nature of the job, attention to detail is crucial. During the interview, mention instances where your meticulousness made a difference, whether in data management or processing orders. This will reassure them that you can handle the precision required for managing IP portfolios.
✨Communicate Clearly
As you'll be corresponding with international customers, practice articulating your thoughts clearly and concisely. You might even want to prepare a few sentences in English that summarise your experience and skills. This will help you feel more confident and ensure that your communication skills shine through during the interview.
