At a Glance
- Tasks: Onboard clients onto our innovative IP management system and deliver training sessions.
- Company: Join Questel, a dynamic international company with a focus on growth and inclusivity.
- Benefits: Enjoy flexible working hours, 25 days annual leave, and a supportive team culture.
- Other info: Be part of a friendly, tech-savvy team that values fun and continuous learning.
- Why this job: Kickstart your career in the exciting Intellectual Property industry while making a real impact.
- Qualifications: Fluency in English and French or German, with strong communication and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an enthusiastic and client-focused Onboarding Co-ordinator to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.
The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
This role will include:
- Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
- Lead client onboarding journeys from contract signature through successful go-live
- Act as the primary point of contact during onboarding phases
- Develop onboarding schedule and timelines
- Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
- Deliver product training sessions to end users
- Configure technical solutions to meet client requirements
- Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
- Work both independently and as part of a team on a range of onboarding projects
- Work closely with clients to ensure a successful system implementation
- Work to regular client deadlines & internal deadlines
- Carry out ad hoc system configuration tasks and trainings for existing clients
- Collaborate with Sales, Product, and Support teams to ensure seamless client experience
The successful candidate must be:
- Self-motivated, technically minded, pro-active and an excellent communicator
- Excellent attention to detail
- Empathy and relationship-building
- Proactive and solutions-oriented
- Fluency in English AND French or German. Spanish would be good to have as well
- An excellent ability to manage time and work to deadlines
- Strong IT skills, including Microsoft office, Project Management tools, communication tools
- Good organization skills
If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.
Join Questel, a growing international company, and live a great human adventure!
What we have to offer…
- Full time - permanent contract
- Flexible working hours, hybrid office/home working
- 25 days annual leave that increases with length of service
- An inclusive culture and international team: Offices in the USA, EMEA and APAC
- Best of both worlds: agility and growth with structured onboarding and continuous learning
- A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work
Job location: UK - Leeds (hybrid)
Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.
Client Onboarding Co-ordinator (with French or German) in Leeds employer: Questel
At Questel, we pride ourselves on being an excellent employer, offering a vibrant work culture that values entrepreneurship, respect, and integrity. Our Leeds office provides a flexible hybrid working environment, 25 days of annual leave that increases with service, and a commitment to continuous learning and employee growth. Join our diverse and supportive team, where you can thrive in your career while enjoying a meaningful and rewarding experience in the Intellectual Property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Co-ordinator (with French or German) in Leeds
✨Tip Number 1
Get to know the company inside out! Research Questel and its Equinox product. Understanding their values and how they operate will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Client Onboarding Co-ordinator, you'll need to be an excellent communicator. Try role-playing with a friend or family member to get comfortable discussing technical solutions and client needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Questel!
We think you need these skills to ace Client Onboarding Co-ordinator (with French or German) in Leeds
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the Client Onboarding Co-ordinator role. We love seeing how you can bring value to our team!
Show Your Technical Mindset:Since this role requires a technical mindset, don’t forget to mention any relevant IT skills or experiences you have. Whether it’s software you’ve used or projects you’ve worked on, we want to know how tech-savvy you are!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Questel
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with the Equinox IP management software. Understand its features and how it benefits clients. This will not only show your enthusiasm but also help you answer questions about how you can contribute to client onboarding.
✨Showcase Your Communication Skills
As a Client Onboarding Co-ordinator, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially in a technical context. Be ready to demonstrate your fluency in French or German during the interview to highlight your language skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Think of specific scenarios where you successfully managed client expectations or resolved issues. This will showcase your proactive and solutions-oriented mindset.
✨Emphasise Your Teamwork Experience
Collaboration is crucial in this role. Be prepared to discuss your experience working in teams, particularly on projects that required coordination with different departments. Highlight how you contributed to a seamless client experience and met deadlines together.
