At a Glance
- Tasks: Onboard clients to our innovative IP management software and lead their journey to success.
- Company: Join Questel, a dynamic international company with a focus on growth and inclusivity.
- Benefits: Enjoy flexible working hours, 25 days annual leave, and a supportive team culture.
- Other info: Be part of a friendly, creative team that values fun and continuous learning.
- Why this job: Kickstart your career in the exciting Intellectual Property industry while making a real impact.
- Qualifications: Technical mindset, excellent communication skills, and fluency in English plus another language.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an enthusiastic and client-focused Onboarding Co-ordinator to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.
The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
This role will include:
- Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
- Lead client onboarding journeys from contract signature through successful go-live
- Act as the primary point of contact during onboarding phases
- Develop onboarding schedule and timelines
- Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
- Deliver product training sessions to end users
- Configure technical solutions to meet client requirements
- Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
- Work both independently and as part of a team on a range of onboarding projects
- Work closely with clients to ensure a successful system implementation
- Work to regular client deadlines & internal deadlines
- Carry out ad hoc system configuration tasks and trainings for existing clients
- Collaborate with Sales, Product, and Support teams to ensure seamless client experience
The successful candidate must be:
- Self-motivated, technically minded, pro-active and an excellent communicator
- Excellent attention to detail
- Empathy and relationship-building
- Proactive and solutions-oriented
- Fluency in English AND French or German. Spanish would be good to have as well
- An excellent ability to manage time and work to deadlines
- Strong IT skills, including Microsoft office, Project Management tools, communication tools
- Good organization skills
If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.
Join Questel, a growing international company, and live a great human adventure!
What we have to offer…
- Full time - permanent contract
- Flexible working hours, hybrid office/home working
- 25 days annual leave that increases with length of service
- An inclusive culture and international team: Offices in the USA, EMEA and APAC
- Best of both worlds: agility and growth with structured onboarding and continuous learning
- A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work
Job location: UK - Leeds (hybrid)
Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.
Client Onboarding Co-ordinator in Leeds employer: Questel
Questel is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid working environment in Leeds. With a strong focus on inclusivity and continuous learning, employees are encouraged to thrive in a supportive culture that values creativity and collaboration. Join a dynamic team where your contributions are recognised, and enjoy benefits such as increased annual leave with service and a commitment to social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Co-ordinator in Leeds
✨Tip Number 1
Get to know the company inside out! Research Questel and the Equinox product so you can speak confidently about how your skills align with their needs. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client onboarding and technical problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Client Onboarding Co-ordinator in Leeds
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that align with the Client Onboarding Co-ordinator role. We love seeing how you can bring your technical mindset and client-focused approach to the table!
Show Your Curiosity:We appreciate candidates who are eager to learn and grow. In your application, mention any specific aspects of the Equinox product or the Intellectual Property industry that intrigue you. This shows us you're genuinely interested in the role!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Questel
✨Know the Equinox Product Inside Out
Before your interview, take some time to familiarise yourself with the Equinox IP management software. Understand its features and how it benefits clients. This will not only show your enthusiasm but also help you answer questions about how you can contribute to client onboarding.
✨Showcase Your Communication Skills
As a Client Onboarding Co-ordinator, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve had to explain technical concepts in a simple way or resolved client issues through clear dialogue.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges or provided solutions in previous roles. Highlight your proactive approach and how you can apply this mindset to ensure a smooth onboarding process for clients.
✨Prepare Questions That Show Your Curiosity
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, or the company culture. This shows that you're genuinely interested in the role and eager to learn more about how you can fit into their team.
