Call Centre Agent 📍 Goldthorpe, S63 | 💷 £28,840 | 🕐 Monday–Friday, 8am–5pm | 📄 Temporary We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business. You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout. Key Responsibilities * Guide customers through the online platform and provide technical support. * Encourage customers to adopt new online services. * Process orders and service requests. * Schedule and dispatch service calls. * Triage customer queries and resolve issues where possible. * Keep customers updated and maintain accurate records. * Liaise with hauliers, technicians and internal teams. About You We’re looking for someone with: * Customer service or call centre experience. * Excellent communication and problem-solving skills. * Confidence dealing with customers and overcoming objections. * Strong attention to detail and organisational skills. * A positive, customer-first attitude. * Good computer skills and the ability to learn new systems. Full training will be provided, so don't worry if you don't meet every requirement. Interested? Apply today and take the next step in your customer service career
Temporary Call Centre Agent employer: Questech Recruitment Ltd
Questech Recruitment is an excellent employer for CNC Machinists, offering a supportive work culture that values precision and skill in the heart of Bradford, West Yorkshire. With flexible shift options and competitive pay, employees benefit from a commitment to professional growth and development within the thriving Mechanical & Engineering sector. Join a team where your expertise is recognised and rewarded, and where you can contribute to high-quality manufacturing in a dynamic environment.
