Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage engineers' schedules, handle breakdown jobs, and support customer communications.
- Company: Join the UK's largest fleet organisation, specialising in road transport engineering.
- Benefits: Enjoy a competitive salary, Monday to Friday work schedule, and a supportive office environment.
- Why this job: Be part of a dynamic team, gain valuable experience in the automotive industry, and make an impact.
- Qualifications: Experience in engineering departments, strong organisational skills, and client communication abilities required.
- Other info: This is a permanent, office-based role located in Croydon.
Up to £32,000
Croydon
Monday to Friday
Permanent
Questech Automotive Recruitment are recruiting on behalf of the Largest Fleet organisation in the UK who are recruiting for experienced Service Controller on a permanent basis.
We are looking for candidates that have worked within a department where they have managed Engineers jobs and schedules.
Shifts include: Monday to Friday days – 7.30am – 4pm. This is based on a 40-hour week and is office based.
If you have worked within the Automotive or Engineering industry then we would love to hear from you.
We are looking for candidates local to Croydon who have worked as Service Controller / Operations Co-ordinator / Fleet administrator / Parts Advisor / Service Advisor / Engineering Administrator.
The role:
- Receiving breakdown jobs and passing to engineers
- Ordering parts
- Collating Engineers documents
- Manage job KPI’s
- Updating Customers
- Supporting with campaigns
- Managing job cards
Skills & Experience:
- Have a proven track record of working within an Engineering department
- Be organised and be comfortable speaking to clients
- Have experience of diary management
- Have had experience with Engineers and diary management
Questech Recruitment is a specialist engineering support within the road transport industry, our focus is to support many clients within the truck and bus sectors across the UK.
If you feel you match the desired criteria, or you would like more information on roles such as Commercial Vehicle Technician, PSV Engineer, PSV Mechanic, LCV mechanic or Fitter, we would really like to hear from you.
Service Controller employer: Questech Recruitment Ltd
Contact Detail:
Questech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the specific software and tools commonly used in service control and fleet management. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the automotive and engineering sectors, especially those who have experience as Service Controllers. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed engineers' schedules and handled breakdown jobs in previous roles. Highlighting your organisational skills and ability to work under pressure will be crucial.
✨Tip Number 4
Research the company and its operations thoroughly. Understanding their values and the specifics of their fleet management processes will allow you to tailor your responses in interviews and show that you're genuinely interested in the role.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing engineers' jobs and schedules. Emphasise any roles you've had in the automotive or engineering sectors, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the skills and experiences mentioned in the job description. Mention your organisational skills and experience with diary management, as these are key for the Service Controller role.
Showcase Relevant Skills: In your application, clearly outline your proven track record in an engineering department. Include examples of how you've managed job KPIs, communicated with clients, and supported campaigns to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Controller role.
How to prepare for a job interview at Questech Recruitment Ltd
✨Show Your Organisational Skills
As a Service Controller, you'll need to demonstrate your ability to manage schedules and jobs effectively. Be prepared to discuss specific examples from your past experience where you successfully organised tasks or managed multiple priorities.
✨Familiarise Yourself with the Industry
Since this role is within the automotive or engineering sector, it's crucial to have a good understanding of industry terminology and practices. Brush up on relevant knowledge about fleet management and engineering processes to impress your interviewers.
✨Prepare for Client Interaction Questions
You'll be required to communicate with clients regularly, so expect questions about your experience in client relations. Think of instances where you handled customer inquiries or resolved issues, and be ready to share those stories.
✨Highlight Your KPI Management Experience
The role involves managing job KPIs, so be ready to discuss how you've tracked and improved performance metrics in previous positions. Use specific examples to illustrate your analytical skills and your ability to drive results.
