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- Tasks: Coordinate field service activities and lead a dynamic team to ensure smooth operations.
- Company: Join a fast-paced service operation in Croydon with a focus on customer satisfaction.
- Benefits: Competitive salary up to £43,956, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for career growth in a vibrant and challenging role.
- Why this job: Make a real impact by leading a team and delivering exceptional service under pressure.
- Qualifications: Experience in service control, strong communication skills, and excellent problem-solving abilities.
The predicted salary is between 43956 - 43956 £ per year.
Location: Croydon
Hours: 40 hours per week, Monday to Friday (08:00 - 16:30)
Salary: Up to £43,956 per annum
We are currently recruiting for an experienced Senior Field Service Controller to join a busy and fast‑paced service operation based in Croydon. This is a fantastic opportunity for someone who thrives under pressure, enjoys leading a team, and takes pride in delivering a high level of service to customers.
The Role
You’ll play a key role in coordinating field service activity and ensuring everything runs smoothly day to day. This includes:
- Acting as the main point of contact for customers, engineers, and suppliers
- Managing and prioritising service jobs, including breakdowns and VORs
- Supporting, mentoring, and leading a team of service controllers
- Handling escalations and resolving issues quickly and professionally
- Monitoring KPIs, workload, and work‑in‑progress
- Ensuring all systems, admin, and documentation are kept accurate and up to date
What I’m Looking For
- Previous experience in a senior service control, scheduling, or coordination role
- Strong communication and customer service skills
- Excellent organisation and problem‑solving ability
- A confident decision‑maker who can work effectively under pressure
- Good IT skills, including Microsoft Office
- A team player who can lead by example and manage competing priorities
Senior Field Service Controller employer: Questech Recruitment Ltd
Contact Detail:
Questech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Field Service Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for service control roles and practice your answers. Highlight your experience in managing teams and resolving issues under pressure, as that's what they'll want to hear.
✨Tip Number 3
Show off your skills! Bring along examples of how you've successfully managed service jobs and improved customer satisfaction in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Senior Field Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Service Controller role. Highlight your experience in service control and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled pressure and led teams in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Questech Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of field service operations. Understand the key responsibilities of a Senior Field Service Controller and be ready to discuss how your previous experience aligns with these duties. This will show that you're not just interested in the role, but that you genuinely understand what it entails.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and mentored others in the past. Think about specific situations where you resolved conflicts or improved team performance, as this will demonstrate your capability to lead under pressure.
✨Communicate Clearly
Strong communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can effectively engage with customers, engineers, and suppliers alike.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving abilities. Prepare by thinking through common challenges in field service coordination and how you would handle them. This will highlight your ability to think on your feet and make confident decisions under pressure.