Import & Export Clerk / Customer Service Administrator

Our client is a successful and well-established company. They are seeking an experienced Administrator with Customer Service experience to join their small team as the Import and Export Clerk. NOTE – Due to location own transport is essential. > PLEASE ONLY APPLY IF YOU HAVE IMPORT OR EXPORT EXPERIENCE < • Salary £29,680 per annum. • Working hours: 8 hours per day, this is flexible between the hour of 6.00am – 6.00pm. Responsibilities: • Creating dispatch paperwork. • Maintaining the relevant in-house systems. • Communicate with head office to arrange invoicing on shipments. • Ensure procedures and policies are followed. • Track and trace necessary documentation to have all customs related processes in order. • Log necessary information into port systems and customs software in very sensitive timely manner. • Engage with various departments across the group, to ensure all shipments are completed in an efficient way. • Engage with customers and suppliers as necessary to fulfil business needs. • Assisting with international freight documentation. • Dealing with customer enquiries and queries. • Answering phone calls. • Any related admin processes. • Support weighbridge with the weighing of shipments. • Liaise with dispatch for accurate loading information. • Prepare and send samples to customers. • Communicate with the other services regarding shipments. • Attend any events deemed appropriate by the company. Requirements: • Experience of Import or Export procedures is essential. • Previous experience in an Administration and Customer Service role is essential. You must be able to demonstrate good administrative and customer service skills. • The role of Import and Export Clerk requires good interpersonal skills as this can be client facing and so customer care skills are very important. • You must be well organised, and can deal with heavy workloads. • Team player. • Good GCSE/A-Level results, especially in basic skills such as Maths and English, is required. • Must be willing to learn new legislations and regulations, new procedures, new systems and adapt fast to the changes. Benefits: • 28 days holiday increasing with service • Company pension • Company sick pay scheme • Electric Vehicle salary sacrifice • Life Assurance • Cycle to work scheme • Occupational health • Employee Assistance Programme offering free, independent and confidential counselling and support • Company rewards (retail / restaurants / gym discounts) • Financial education and guidance through external providers • Introduce a friend reward £300 This role would suit someone with previous experience in a similar job, such as; Hire Administrator / Transport Coordinator / Transport Planner / Customer Support Advisor / Logistics Coordinator / Stock Administrator / Parts Adviser / Parts Coordinator / Production Administrator / Stores Administrator / Stores Coordinator / Administration Assistant / Customer Service Administrator / Sales Order Processor / Internal Sales / Customer Service Coordinator / Sales Co-ordinator / Inventory Coordinator / Logistics Administrator / Warehouse Administrator / Sales Administrator / Account Manager / Office Manager / Claims Advisor / Admin Assistant / Project Administrator / Customer Service Adviser / Imports Administrator / Export Administrator / similar roles