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- Tasks: Provide onsite support for heavy plant machinery through maintenance, repairs, and inspections.
- Company: Join a well-established company known for its success in the plant machinery sector.
- Benefits: Enjoy a competitive salary, overtime pay, a company van, and exciting incentives like Amazon vouchers.
- Why this job: Be part of a dynamic team, solve technical challenges, and build strong customer relationships.
- Qualifications: Experience with heavy machinery servicing, mechanical aptitude, and proficiency in MS Office required.
- Other info: Opportunity to supervise apprentices and work independently across various sites.
Our client is a well established and successful company. They are looking for an experienced Field Service Engineer to provide onsite customer support to their range of heavy plant machinery within the region, with a primary focus on keeping the machinery in peak operating condition through scheduled maintenance, repairs and inspections.
PLEASE ONLY APPLY IF YOU MEET THE FOLLOWING CRITERIA:
- You have experience of servicing a wide range of heavy tracked plant machines
- Solid mechanical aptitude
- The ability to investigate & diagnose technical problems, which involve climbing on top & underneath the heavy plant machinery
- You are comfortable with heavy lifting
- Ability to work effectively on you own
- Proficiency with MS Office
- Interpersonal relationships / Customer awareness / Commercial awareness
- Ability to work without supervision
Ideal Requirements:
- Experience with Cummins fault diagnostics preferable
- Experience working on Wastemaster machines preferable
- Experience managing on-site customer communications
Salary and other benefits:
- Company Van is provided
- Salary: £15.00 – £19.00 per hour + Overtime, paid at time and a half + Many benefits.
- Salary is paid door to door is paid under certain circumstances.
- Positive Feedback incentive, 5 pieces of positive feedback will give you a £25.00 Amazon voucher.
- Employees employee – Yearly nominations with £1000 for the winner, £500 for second, £250 for third.
- Hours of work: 40 hours a week
Key Responsibilities:
- Investigate, diagnose and resolve customer reports of technical problems with equipment
- Service a wide variety of machines both on and off site
- Ability to work independently to troubleshoot and solve problems
- Complete job cards to a high standard promptly and within a given timeframe
- Complete paperwork and timesheets in a timely manner
- Request parts efficiently and effectively
- Good customer service skills
- Develop and maintain good working relationships with internal and external customers
- Supervise Apprentices, when required, to ensure that a high quality of work and safe working procedures are maintained
- Ensure compliance with relevant procedures when repairing and inspecting equipment
- Ensure work/personal equipment complies with all safety standards
- Present a professional image at all times
- Take responsibility for health and safety of self, colleagues and customers in line with the Company Health and Safety Policy
- All Engineers must ensure that their own tools and equipment are safe and legal to use.
- While the role is predominantly based at Huntington, it will require machine defect attendance at other sites.
- In the absence of work availability, you will be utilised to support work in other areas, as required at the time.
This role would suit someone with previous experience in a similar role, such as a Hydraulics Engineer / Field Service Technician / Forklift Truck Technician / FLT Engineer / HGV Technician / HGV Engineer / HGV Mechanic / Mechanical Fitter / Plant Fitter / Plant Mechanic / Field Service Technician / JCB Engineer / JCB Technician / JCB Mechanic / External Service Engineer / Mobile Service Technician / Plant Fitter / Mechanical Fitter / Plant Maintenance Engineer / etc
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Field Service Engineer (Plant Machinery) employer: Questech Recruitment Ltd
Contact Detail:
Questech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Plant Machinery)
✨Tip Number 1
Familiarise yourself with the specific types of heavy plant machinery mentioned in the job description. Understanding the common issues and maintenance requirements for these machines will help you demonstrate your expertise during any interviews.
✨Tip Number 2
Brush up on your diagnostic skills, especially if you have experience with Cummins fault diagnostics or Wastemaster machines. Being able to discuss your troubleshooting process confidently can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role involves onsite customer support, think of examples where you've successfully managed customer communications or resolved issues effectively.
✨Tip Number 4
Highlight your ability to work independently and manage your time effectively. Be ready to discuss how you've handled similar responsibilities in past roles, as this will reassure the employer of your capability to perform without supervision.
We think you need these skills to ace Field Service Engineer (Plant Machinery)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with heavy tracked plant machines and any relevant technical skills. Use specific examples to demonstrate your mechanical aptitude and problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in servicing machinery and your ability to work independently. Be sure to address how you meet the criteria listed in the job description.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved diagnosing and resolving technical problems with heavy machinery. If you have experience with Cummins fault diagnostics or Wastemaster machines, make sure to include that.
Showcase Customer Service Skills: Since the role involves customer interaction, emphasise your interpersonal skills and any previous experience managing on-site customer communications. Provide examples of how you've maintained good working relationships in past positions.
How to prepare for a job interview at Questech Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with heavy tracked plant machinery in detail. Highlight specific examples of how you've diagnosed and resolved technical problems, especially if you have experience with Cummins fault diagnostics or Wastemaster machines.
✨Demonstrate Your Independence
Since the role requires working independently, share instances where you've successfully managed tasks on your own. Emphasise your ability to troubleshoot and solve problems without supervision, as this will be crucial for the interviewer.
✨Emphasise Customer Service Skills
This position involves a lot of customer interaction, so be ready to talk about your interpersonal skills. Provide examples of how you've built good relationships with customers and handled their concerns effectively.
✨Prepare for Practical Questions
Expect questions that may require you to think on your feet, such as how you would approach a specific mechanical issue. Practising common scenarios related to field service engineering can help you articulate your thought process clearly during the interview.
