Customer Service Coordinator Apply now

Customer Service Coordinator

Huddersfield Full-Time 25000 - 25000 £ / year (est.)
Apply now
Q

At a Glance

  • Tasks: Coordinate customer service tasks to ensure timely order processing and communication.
  • Company: Join a dynamic team in Huddersfield focused on exceptional customer experiences.
  • Benefits: Enjoy a standard Monday to Friday schedule with a competitive salary of £25,000.
  • Why this job: Be part of a supportive culture where your attention to detail makes a real impact.
  • Qualifications: GCSE Maths and English Grade 4(C) or above; strong communication and admin skills required.
  • Other info: Experience with Microsoft Office is essential; knowledge of D365 is a plus.

The predicted salary is between 25000 - 25000 £ per year.

Questech are recruiting on behalf of our client in Huddersfield West Yorkshire for an experienced Customer Service Coordinator to provide exceptional customer service to ensure that customers receive their orders on the dates expected. The Person: * GCSE Maths and English Grade 4(C) or above. * Excellent professional communication skills are essential to liaise with internal and external customers. * Strong administration skills. * Excellent attention to detail. * Highly numerate. * Experience in using Microsoft Office Applications. * Knowledge of D365 advantageous but not essential. The Role: * Process sales orders in a timely and accurate manner. * Acknowledge orders back to the customer, advising them of any quantity changes, changes to delivery dates, etc. * Amend orders already placed, ensuring that production and transport are kept informed of any changes. * Advise customers of any shortages on deliveries and advising when deliver to them can be made. * Book in deliveries, Sending copies of delivery notes, ensuring they are signed and returned. * Maintain the complaints and returns database and raising returns notes. * Raise credit notes and sundry invoices. * Scan PODs onto the invoice system, checking that all PODs are signed and returned and chasing up any that have not been. * Check hauliers’ invoices, ensuring all PODs for the delivery have been returned and that the prices are correct prior to authorising them for payment. * Action the daily invoice/billing run, adding collection allowances or freight recovery charges to some orders prior to being invoiced. * Raise pro-forma invoices. * Arrange transport for packaging customers. * Create new product codes and prices and adding these to the customer files. * Maintain and create load calculators for some customers that we can only deliver to in full loads. * Update customer information via their on-line systems/portals. This role is working a Monday to Friday days – Standard Office hours. The salary is £25,000pa. For more information regarding this position contact: Laura Riding Questech Recruitment Ltd

Customer Service Coordinator employer: Questech Recruitment Ltd

Questech is an outstanding employer located in Huddersfield, West Yorkshire, offering a supportive work culture that values exceptional customer service and attention to detail. Employees benefit from a standard Monday to Friday schedule, competitive salary, and opportunities for professional growth within a dynamic team environment. Join us to be part of a company that prioritizes employee development and fosters a collaborative atmosphere.
Q

Contact Detail:

Questech Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Coordinator

✨Tip Number 1

Familiarize yourself with the specific software mentioned in the job description, especially Microsoft Office Applications and D365. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.

✨Tip Number 2

Practice your communication skills by engaging in conversations with friends or family about order processing scenarios. This will help you articulate your thoughts clearly and effectively during the interview, showcasing your ability to liaise with both internal and external customers.

✨Tip Number 3

Brush up on your attention to detail by reviewing sample invoices or order forms. Being able to spot discrepancies quickly is crucial in this role, and demonstrating this skill during your discussions can set you apart from other candidates.

✨Tip Number 4

Research common challenges faced in customer service coordination, such as handling delivery delays or managing customer complaints. Being prepared with examples of how you would address these issues can show your proactive approach and problem-solving abilities.

We think you need these skills to ace Customer Service Coordinator

Excellent Communication Skills
Strong Administration Skills
Attention to Detail
Numeracy Skills
Proficiency in Microsoft Office Applications
Order Processing
Customer Relationship Management
Problem-Solving Skills
Data Entry Accuracy
Knowledge of D365 (advantageous)
Time Management
Ability to Handle Complaints
Invoice Management
Transport Coordination
Database Maintenance

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. Emphasize your communication skills and any relevant software knowledge, especially Microsoft Office applications.

Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to manage orders efficiently. Mention specific examples of how you've provided exceptional customer service in the past.

Highlight Relevant Skills: In your application, clearly outline your GCSE qualifications in Maths and English, as well as any experience with D365 or similar systems. This will demonstrate your suitability for the role.

Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your communication is professional and that all details are accurate, reflecting your strong attention to detail.

How to prepare for a job interview at Questech Recruitment Ltd

✨Showcase Your Communication Skills

Since excellent professional communication skills are essential for this role, be prepared to demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and consider using examples from past experiences where you successfully liaised with customers or team members.

✨Highlight Your Attention to Detail

Attention to detail is crucial in this position. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include catching errors in orders or ensuring accurate documentation.

✨Familiarize Yourself with Microsoft Office Applications

As experience with Microsoft Office Applications is required, make sure you are comfortable discussing your proficiency with these tools. Be ready to provide examples of how you've used them in previous roles, especially in relation to administration tasks.

✨Prepare for Questions on Order Processing

Given that the role involves processing sales orders and managing customer expectations, prepare for questions related to order management. Think about how you would handle changes to orders or delivery dates and be ready to discuss your approach to maintaining customer satisfaction.

Q
  • Customer Service Coordinator

    Huddersfield
    Full-Time
    25000 - 25000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-09

  • Q

    Questech Recruitment Ltd

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