Call Centre Agent 📍 Goldthorpe, S63 | 💷 £28,840 | 🕐 Monday–Friday, 8am–5pm | 📄 Permanent We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business. You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout. Key Responsibilities * Guide customers through the online platform and provide technical support. * Encourage customers to adopt new online services. * Process orders and service requests. * Schedule and dispatch service calls. * Triage customer queries and resolve issues where possible. * Keep customers updated and maintain accurate records. * Liaise with hauliers, technicians and internal teams. About You We’re looking for someone with: * Customer service or call centre experience. * Excellent communication and problem-solving skills. * Confidence dealing with customers and overcoming objections. * Strong attention to detail and organisational skills. * A positive, customer-first attitude. * Good computer skills and the ability to learn new systems. Full training will be provided, so don't worry if you don't meet every requirement. Benefits * 31 days’ holiday including bank holidays * Bonus opportunities * Career progression and development * Enhanced pension * Health Cash Plan * Life Assurance * Employee Assistance Programme * Colleague discounts * Retail, leisure and gym discounts * Paid volunteer leave * EarlyPay * Refer a Friend bonus Interested? Apply today and take the next step in your customer service career! INDFMCG
Call Centre Agent employer: Questech Recruitment Ltd
Questech Recruitment is an excellent employer for CNC Machinists, offering a supportive work culture that values precision and skill in the heart of Bradford, West Yorkshire. With flexible shift options and competitive pay, employees benefit from a commitment to professional growth and development within the thriving Mechanical & Engineering sector. Join a team where your expertise is recognised and rewarded, and where you can contribute to high-quality manufacturing in a dynamic environment.
