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For Companies At a Glance
- Tasks: Be the go-to person for customer orders, quotes, and product queries.
- Company: Join a global leader in industrial design and manufacturing with 50 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring customers have a seamless experience.
- Qualifications: GCSEs in Maths and English; customer care experience preferred.
- Other info: Send your CV to Zabina @ Quest Technical Ltd for quick consideration.
The predicted salary is between 28800 - 43200 £ per year.
We are working with a global leader who has been established for 50 years and specialises in design, manufacture and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocate to join the team in Bedford.
Key Skills Required:
- Educated to GCSE standard or equivalent - Grade 4+ (A-C) in Maths and English, College degree or equivalent work experience preferred
- Previous professional customer care experience within a manufacturing sales environment preferred
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required
- Basic to Intermediate Excel Skills preferred
- Experience with SAP not essential
- Experience with CRM platforms such as Salesforce
- Experience navigating and utilising corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organisational skills
- Strong ability to manage daily workload
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.
Please send your CV to Zabina @ Quest Technical Ltd for immediate consideration.
Customer Care Advocate employer: Quest Technical Ltd
Contact Detail:
Quest Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advocate
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to providing excellent customer care.
✨Tip Number 2
Brush up on your knowledge of CRM platforms, especially Salesforce. If you have experience with similar systems, be prepared to discuss how you can quickly adapt to new tools and processes during the interview.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to manage daily workloads and maintain a positive customer experience.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing experiences where you've collaborated with others in a fast-paced environment. Highlighting your adaptability and resourcefulness will make you stand out as a candidate who can thrive in dynamic situations.
We think you need these skills to ace Customer Care Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, particularly within a manufacturing sales environment. Emphasise any specific skills mentioned in the job description, such as your proficiency with business tools like SharePoint and MS Teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to adapt in a fast-paced environment. Mention specific examples from your previous roles that demonstrate your communication skills and technical aptitude.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM platforms like Salesforce and any familiarity with Excel. If you have experience navigating corporate websites or eCommerce platforms, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Advocate role.
How to prepare for a job interview at Quest Technical Ltd
✨Showcase Your Customer Care Experience
Make sure to highlight your previous customer care experience, especially in a manufacturing sales environment. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarise Yourself with Relevant Tools
Since the role requires experience with tools like SharePoint, MS Teams, and CRM platforms such as Salesforce, brush up on these applications. Mention any relevant experience you have and be ready to discuss how you've used these tools in past roles.
✨Demonstrate Your Communication Skills
Strong communication is key for a Customer Care Advocate. Practice articulating your thoughts clearly and concisely. You might also want to prepare for situational questions that assess your interpersonal skills and ability to work within a team.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your mechanical or technical aptitude. Think of examples where you've had to adapt to new systems or processes, and how you approached learning them.
