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- Tasks: Lead a team to boost digital sales and enhance customer experience.
- Company: Join a top international retailer making waves in eCommerce.
- Benefits: Enjoy flexible work, discounts, gym membership, and a contributory pension.
- Why this job: Be part of a dynamic team driving impactful digital strategies and improving customer journeys.
- Qualifications: 5+ years in eCommerce, strong analytical skills, and team management experience required.
- Other info: London office-based with some remote work and travel to regional offices.
The predicted salary is between 43200 - 72000 £ per year.
Quest Search & Selection are partnering with a leading international retailer. As a Senior eCommerce Manager, you will be responsible for managing the trading team and driving commercial performance through data-driven strategies aimed at boosting digital sales. Your role will be around enhancing the on-site customer experience, coordinating campaigns & ensuring smooth execution of promotions.
Role and Responsibilities:
- Own and deliver digital sales performance for the business, including revenue and profit forecasting and key metrics such as Conversion Rate, AVO & Sales.
- Collaborate with the Head of eCommerce to shape and implement a digital trading strategy.
- Lead regular performance reviews with the team.
- Work cross-functional with the market insights and Digital Marketing team.
- Use data analysis to guide decisions and ensure the team has strong data literacy skills.
- Strong stakeholder management is vital for securing alignment and support across departments.
- Develop and execute a performance and data analysis strategy through analytics tools such as GA, AA & Content Square.
- Ensure seamless execution of campaigns and trading initiatives with a focus on optimising the customer journey.
- Drive enhancements in site navigation, user experience, and product merchandising to improve conversion and other digital KPIs.
- Work closely with Product, UX, and Experimentation agencies to influence priorities and contribute to the development roadmap.
- Ensure digital KPIs are clearly understood and realistically achievable across teams.
Qualifications:
- Minimum of 5 years’ experience in a similar digital trading or e-commerce role within retail or consumer brands.
- Highly analytical and strategical with advanced knowledge of Google Analytics, Contentsquare, and Excel.
- Strong team management and development skills with prior experience in managing a small/mid-size team.
- Legal right to work in the UK.
- Proven experience with e-commerce platforms.
- Track record in improving both day-to-day operations and long-term strategic initiatives to drive sales.
- Proactive, self-driven, and independent.
Benefits:
- London office based 3 days, 1 day WFH, +20% travel in the UK is required to their regional offices.
- Subsidised café
- Discounts
- Contributory pension
- Business LTIP goals
- Subsidised gym membership.
If this sounds like you please apply quoting the reference JO-2505-115113.
Senior eCommerce Manager employer: Quest Search and Selection
Contact Detail:
Quest Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior eCommerce Manager
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and digital marketing. Being well-versed in current strategies and tools will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the eCommerce field, especially those who have experience in similar roles. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss specific data-driven strategies you've implemented in previous roles. Highlight your analytical skills and how you've used tools like Google Analytics and Contentsquare to drive sales and improve customer experiences.
✨Tip Number 4
Showcase your leadership abilities by preparing examples of how you've successfully managed teams and collaborated cross-functionally. Emphasising your stakeholder management skills will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Senior eCommerce Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and digital trading. Focus on quantifiable achievements, such as sales growth or improved conversion rates, to demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and how your skills align with the responsibilities outlined in the job description. Mention specific tools like Google Analytics and Contentsquare that you are proficient in, and how you've used them to drive performance.
Showcase Data-Driven Success: Provide examples of how you've used data analysis to inform decisions and improve digital sales. Highlight any experience you have in leading teams through data-driven strategies, as this is crucial for the role.
Highlight Stakeholder Management Skills: Emphasise your experience in managing stakeholders and collaborating across departments. Provide examples of how you've secured alignment and support for initiatives, as strong stakeholder management is vital for this position.
How to prepare for a job interview at Quest Search and Selection
✨Showcase Your Analytical Skills
As a Senior eCommerce Manager, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss specific examples of how you've used analytics tools like Google Analytics or Contentsquare to drive sales and improve conversion rates.
✨Highlight Team Management Experience
Since the role involves managing a trading team, it's crucial to showcase your leadership skills. Share experiences where you've successfully led a team, developed their skills, and achieved significant results together.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with various departments. Be ready to discuss how you've collaborated with marketing, product, and UX teams in the past to enhance customer experience and execute successful campaigns.
✨Demonstrate Strategic Thinking
The interviewers will be looking for your ability to shape and implement digital trading strategies. Prepare to talk about your approach to developing long-term strategies that align with business goals and how you've adapted them based on performance reviews.
