Operations and Customer Fulfilment Manager

Quest Search and Selection are looking for an experienced Operations and Customer Fulfilment Manager to take responsibility of the Operations team and ensure smooth end-to-end processes across order fulfilment, warehousing, compliance and customer support. Ideal for someone passionate about supply chain optimisation as well.

This is an SME business, who are a global brand in the beauty and skincare industry, known for its luxurious and scientifically advanced products. With a strong commitment to quality, sustainability and innovation the business operates across multiple markets and has a global reach. They sell via their DTC website and via wholesale with all the major premium and luxury department stores and other retailers.

Key Responsibilities of this Operations and Customer Fulfilment Manager –

• Oversee team performance, drive process improvements, manage relationships within the warehouses and wholesale customers.

• act as the key point of escalation for urgent issues with B2B & B2C customers

• You\’ll collaborate closely with Web, Credit Control, and IT teams on projects such as EDI integration & seasonal launches.

• Managing the Operations team, assessing workloads and allocating customers

• Managing and developing a team, having weekly catch ups, development plans, and supporting with regular training

• Owning the end-to-end operational process and answering follow-up queries

• Supervising Operations activities including fulfilment of orders, export paperwork, and application of compliance documentation

• Support the Ecommerce team with stock and order queries, finding ways to improve current

Key Responsibilities of this Operations and Customer Fulfilment Manager –

• Ideally 4-5 years + experience in operations or DC or warehouse management

• That you come from a FMCG, Fashion or Health or Beauty background – beauty is a preference.

• Excellent communication skills and the ability to collaborate with cross-functional teams.

• Strong analytical abilities and the ability to forecast and optimize supply chain performance.

• Experience working with global suppliers and managing international warehousing & distribution.

• Previous experience at this level and of managing a team

• Use of SAP Business Central systems

• Knowledge of customs procedures and regulations in key markets (UK, EU, USA, Canada) would be advantageous

Benefits of this Operations and Customer Fulfilment Manager –

• Work in their new head Office in West London (they are four days a week in the office)

• 25 days annual leave plus bank holidays.

• Birthday Day Off

• BUPA Membership

• Employee Assistance Programme

• Employee discount

• committed to supporting our team with their professional and personal development in order to reach career goals.

• season ticket loan scheme