Senior Digital Trading Manager in London

Quest Search & Selection is partnering with a leading multi-channel retail business that is investing heavily in its digital growth strategy. As the business continues to evolve its online offering, they are looking for a commercially minded Digital Trading Manager to own the online trading strategy, optimise the customer journey, and drive revenue growth across their eCommerce platform. This is an exciting opportunity to play a pivotal role in shaping the digital trading function, working cross-functionally to deliver an exceptional online experience while achieving ambitious commercial targets.

THE ROLE

We are looking for a commercially focused Senior Digital Trading Manager to take ownership of website trading performance, customer journey optimisation, and digital merchandising strategy. Working closely with Marketing, Buying & Merchandising, UX, Technology and Finance teams, you'll use data and customer insights to maximise online sales, improve conversion, and deliver a best-in-class shopping experience.

Key responsibilities include:

• Owning the day-to-day trading performance of the eCommerce website, ensuring sales and profit targets are achieved
• Developing and executing the digital trading calendar, including promotional campaigns and seasonal events
• Monitoring key commercial KPIs including revenue, conversion rate, AOV and customer engagement
• Optimising the online customer journey through data analysis, UX improvements and A/B testing
• Managing product merchandising, category navigation, taxonomy and onsite search to maximise conversion
• Producing trading reports, forecasts and actionable insights to identify commercial opportunities and risks
• Collaborating with Buying & Merchandising teams to ensure stock availability, product launches and trading priorities are aligned
• Working closely with Marketing to ensure campaigns, promotions and launches are executed seamlessly across digital channels
• Monitoring competitor activity, customer trends and market performance to continually improve trading strategy
• Leading day-to-day site operations while ensuring pricing, content and promotional activity remain accurate and compliant
• Supporting and developing junior team members while fostering a collaborative, high-performing culture

THE PERSON

We're looking for a commercially driven Digital Trading professional who thrives in a fast-paced retail environment and has a passion for delivering outstanding online customer experiences. You will bring:

• Proven experience within Digital Trading, eCommerce Trading or Online Merchandising for a retail or consumer brand
• Strong commercial acumen with a proven track record of delivering online sales growth
• Experience managing trading calendars, promotional campaigns and onsite merchandising
• Strong analytical skills with experience using Adobe Analytics, Google Analytics, Contentsquare or similar platforms
• Advanced Excel skills with the ability to interpret data and turn insights into commercial actions
• Experience improving customer journeys through CRO, UX optimisation and A/B testing
• Knowledge of CMS platforms and eCommerce merchandising best practice
• Excellent forecasting, reporting and commercial planning experience
• Strong stakeholder management skills with experience working across Marketing, Buying, UX, Technology and Finance teams
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment

What's on offer

• Hybrid working
• Excellent career development opportunities
• Competitive salary and benefits package
• Opportunity to play a key role within a growing digital function
• Collaborative, supportive and forward-thinking culture

Quest Search & Selection is acting as an Employment Agency in relation to this vacancy.