At a Glance
- Tasks: Drive online growth and enhance customer experience for a leading retail brand.
- Company: Join a respected multi-channel retail brand focused on digital expansion.
- Benefits: Ownership of projects, exposure to leadership, and a chance to shape the brand's future.
- Other info: Fast-paced environment with opportunities for international growth and collaboration.
- Why this job: Be at the forefront of ecommerce innovation and make a real impact.
- Qualifications: Experience in ecommerce trading and a passion for data-driven decisions.
The predicted salary is between 50000 - 65000 £ per year.
Quest is exclusively partnering with an established multi-channel retail brand that is investing heavily in its digital growth strategy. With a strong presence across retail and ecommerce, the business is focused on accelerating online performance, enhancing customer experience, and expanding its reach across international markets.
As Ecommerce Manager, you will take ownership of the day-to-day trading and commercial performance of the website, driving revenue growth while delivering an engaging and seamless online customer journey. This role sits at the heart of the digital function, working closely with Marketing, CRM, Merchandising, Creative, and Operations teams to maximise ecommerce performance.
This is an excellent opportunity for an ambitious ecommerce professional who enjoys combining data, customer insight, and commercial decision-making to deliver measurable results.
What You'll Be Doing- Driving Online Growth
- Take ownership of ecommerce trading performance, identifying opportunities to increase revenue and profitability.
- Deliver and execute promotional, seasonal, and campaign activity across the website.
- Monitor customer behaviour and trading trends to optimise performance throughout the customer journey.
- Support the delivery of key trading periods and peak retail events.
- Enhancing the Customer Experience
- Continuously improve the online shopping experience through effective merchandising and content placement.
- Optimise navigation, category journeys, landing pages, and product presentation.
- Ensure customers can easily discover products and move efficiently through the purchase journey.
- Champion customer-first thinking across all onsite activity.
- Using Data to Drive Decisions
- Analyse site performance and customer behaviour to identify opportunities for growth.
- Partner with internal stakeholders to test new ideas and improve conversion.
- Use insight and reporting to influence trading priorities and future initiatives.
- Support a culture of continuous optimisation and experimentation.
- Managing Product Availability & Trading Efficiency
- Work closely with product and supply teams to ensure strong stock availability.
- Help maximise sell-through opportunities while protecting margin.
- Identify potential risks and opportunities within the product assortment.
- Align inventory priorities with commercial and marketing plans.
- Supporting International Growth
- Contribute to the performance of multiple international ecommerce markets.
- Ensure local customer experiences, promotions, and messaging are relevant and effective.
- Support ongoing growth initiatives across existing and emerging territories.
- Ecommerce Innovation
- Contribute to ongoing platform enhancements and digital transformation projects.
- Work with external partners and technology providers to improve capability and efficiency.
- Explore opportunities to leverage automation, AI, and new technologies to enhance performance.
- Experience managing ecommerce trading, digital merchandising, or online retail performance.
- Strong commercial instincts and a passion for driving online growth.
- Analytical mindset with the ability to turn data into actionable recommendations.
- Experience working with ecommerce analytics platforms and reporting tools.
- Strong understanding of customer journey optimisation and conversion principles.
- Ability to manage multiple priorities in a fast-moving retail environment.
- Excellent stakeholder management and cross-functional collaboration skills.
- Fashion, lifestyle, retail, or consumer brand background.
- Experience trading across international markets.
- Knowledge of Shopify or similar ecommerce platforms.
- Exposure to CRO, customer experience optimisation, or digital product initiatives.
- Understanding of wider digital marketing channels and how they contribute to ecommerce performance.
This is a chance to join a highly respected retail business at an exciting stage of its digital journey. You'll have significant ownership, exposure to senior leadership, and the opportunity to play a key role in shaping the future growth of a recognised consumer brand.
Ecommerce Manager in Leicester employer: Quest Search and Selection
Join a dynamic and forward-thinking retail brand that prioritises digital innovation and employee development. As an Ecommerce Manager, you'll thrive in a collaborative environment that values data-driven decision-making and customer-centric strategies, all while enjoying the benefits of a supportive work culture and opportunities for professional growth. With a focus on international expansion and cutting-edge ecommerce practices, this role offers a unique chance to make a significant impact in a rapidly evolving industry.
Contact Details:
Quest Search and Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past ecommerce projects and successes. This is your chance to demonstrate how you can drive online growth and enhance customer experiences.
✨Tip Number 3
Prepare for interviews by diving deep into the company's ecommerce strategy. Know their products, customer journey, and recent campaigns. This will show you're genuinely interested and ready to contribute to their digital growth.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your talents and connect with us directly. Plus, it shows you're serious about joining our team and contributing to our ecommerce success.
We think you need these skills to ace Ecommerce Manager in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Ecommerce Manager role. Highlight your experience in managing ecommerce trading and any relevant achievements that showcase your ability to drive online growth.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about ecommerce and how your skills align with our goals. Share specific examples of how you've enhanced customer experiences or driven revenue growth in previous roles.
Showcase Your Analytical Skills:Since data-driven decisions are key for this role, include examples of how you've used analytics to optimise performance. Mention any tools or platforms you’re familiar with that can help us understand your analytical mindset.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Quest Search and Selection
✨Know Your Numbers
As an Ecommerce Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics like conversion rates, average order value, and customer lifetime value. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Customer-Centric Approach
This role is all about enhancing the customer experience. Prepare examples of how you've improved online shopping journeys in the past. Think about specific changes you made that led to increased customer satisfaction or sales.
✨Familiarise Yourself with the Brand
Research the company’s ecommerce presence and their recent campaigns. Understand their target audience and what makes their brand unique. This will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a sudden drop in sales or a stock shortage. Think through your strategies for managing these challenges and be ready to explain your thought process clearly.
