At a Glance
- Tasks: Design and deliver engaging training to enhance leadership and customer experience in retail.
- Company: Join a premium retail organisation known for high-quality customer experiences.
- Benefits: Enjoy life assurance, gym discounts, pension, and fully expensed travel.
- Other info: Dynamic role with travel across major UK cities and excellent career growth opportunities.
- Why this job: Make a real impact on employee engagement and performance across multiple locations.
- Qualifications: 2-3 years in retail training or people-focused roles with strong facilitation skills.
The predicted salary is between 30000 - 40000 £ per year.
Quest Search & Selection is currently recruiting for a Field Trainer - Retail to design and deliver impactful leadership and behavioural training across a multi-site retail environment. This role will support managers and store colleagues through the wider transformation of both the customer experience and employee journey, helping to drive engagement, capability, and performance across the business.
Quest Search and Selection is partnering with a premium retail organisation operating across both store and digital channels, known for delivering high-quality customer experiences.
Duties & Responsibilities for this Field Trainer - Retail role:
- Deliver engaging leadership and people-skills training across store and field teams, with a focus on coaching, performance management, customer experience, and behavioural development.
- Facilitate both virtual and face-to-face workshops to drive consistency in service standards, leadership capability, and ways of working across the retail network.
- Provide in-store coaching, feedback, and follow-up support to help embed new behaviours and learning outcomes following training delivery.
- Support wider customer experience and operational transformation initiatives and training requirements across multiple stores and regions.
- Work closely with the People and Learning & Development teams to continuously improve training content, share field insights, and support behavioural, product, and brand training initiatives.
- Monitor training participation and effectiveness, providing regular updates on delivery, engagement levels, emerging trends, and ongoing development needs across the business.
To be successful in this Field Trainer - Retail role:
- Experience within a multi-site environment, ideally retail, hospitality, leisure, or other customer-facing sectors.
- 2–3+ years' experience within Retail Training, Field Training, Learning & Development, or Regional People-focused roles, with a strong emphasis on leadership capability and behavioural development.
- Proven ability to facilitate engaging training sessions, workshops, and coaching programmes, with the confidence to influence, support, and challenge leaders where appropriate.
- Strong understanding of Learning & Development principles including training needs analysis, programme development, and delivering engaging learning solutions through both digital and interactive formats.
- Strong organisational and prioritisation skills, comfortable managing a field-based role with regular travel and multiple site responsibilities.
- Confident using Microsoft Office Suite, particularly Excel and PowerPoint.
The role will involve being in the field up to 3 days per week, covering locations from Edinburgh to Nottingham, with a strong focus on city-centre locations including Manchester, Leeds, and Liverpool. Head Office is based in London. Driving is preferred but not essential, and all travel expenses to stores and Head Office will be fully covered.
The benefits of this Field Trainer - Retail role:
- Life Assurance
- Discounted Gym Membership
- Pension
- Large staff Discounts
- Fully expensed travel
- Bonus potential (based on business performance)
If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply today!
Field Trainer - Retail in Leeds employer: Quest Search and Selection
Quest Search & Selection is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Field Trainer in Retail, you will benefit from comprehensive training programmes, generous staff discounts, and fully expensed travel, all while contributing to a premium retail organisation committed to enhancing both customer and employee experiences across vibrant city-centre locations. Join us to make a meaningful impact in a supportive environment that values your contributions and fosters professional advancement.
Contact Details:
Quest Search and Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Trainer - Retail in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Field Trainer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their training needs. Show them you’re not just another candidate, but the perfect fit for enhancing their customer experience.
✨Tip Number 3
Practice makes perfect! Run through mock interviews with friends or family, focusing on your ability to facilitate engaging training sessions. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Trainer - Retail in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Field Trainer role. Highlight your experience in retail training and any leadership roles you've had. We want to see how your skills align with our focus on customer experience and employee engagement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and development in a retail environment. Share specific examples of how you've made an impact in previous roles, especially in coaching and performance management.
Showcase Your Training Style:In your application, give us a glimpse of your training style. Whether it's through engaging workshops or one-on-one coaching, let us know how you connect with learners and drive behavioural change. We love seeing creativity in training approaches!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Quest Search and Selection
✨Know Your Training Stuff
Make sure you brush up on your knowledge of training methodologies and behavioural development. Be ready to discuss how you've successfully delivered engaging training sessions in the past, especially in a retail or customer-facing environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've provided in-store coaching and feedback. Highlight specific instances where your support led to improved performance or engagement among team members. This will demonstrate your ability to influence and challenge leaders effectively.
✨Understand the Business
Familiarise yourself with the company’s approach to customer experience and operational transformation. Being able to discuss how your training aligns with their goals will show that you're not just a trainer, but a strategic partner in their success.
✨Be Ready for the Field
Since this role involves travel and working across multiple sites, be prepared to discuss your organisational skills. Share how you manage your time and priorities when juggling various responsibilities, and mention any experience you have with remote training delivery.
