At a Glance
- Tasks: Design and deliver engaging training to enhance leadership and customer experience in retail.
- Company: Join a premium retail organisation known for exceptional customer service.
- Benefits: Enjoy life assurance, gym discounts, pension, and fully expensed travel.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact on employee engagement and customer satisfaction across multiple locations.
- Qualifications: 2-3+ years in retail training with strong leadership and coaching skills.
The predicted salary is between 30000 - 40000 £ per year.
Quest Search & Selection is currently recruiting for a Field Trainer - Retail to design and deliver impactful leadership and behavioural training across a multi-site retail environment. This role will support managers and store colleagues through the wider transformation of both the customer experience and employee journey, helping to drive engagement, capability, and performance across the business. Quest Search and Selection is partnering with a premium retail organisation operating across both store and digital channels, known for delivering high-quality customer experiences.
Duties & Responsibilities for this Field Trainer - Retail role:
- Deliver engaging leadership and people-skills training across store and field teams, with a focus on coaching, performance management, customer experience, and behavioural development.
- Facilitate both virtual and face-to-face workshops to drive consistency in service standards, leadership capability, and ways of working across the retail network.
- Provide in-store coaching, feedback, and follow-up support to help embed new behaviours and learning outcomes following training delivery.
- Support wider customer experience and operational transformation initiatives and training requirements across multiple stores and regions.
- Work closely with the People and Learning & Development teams to continuously improve training content, share field insights, and support behavioural, product, and brand training initiatives.
- Monitor training participation and effectiveness, providing regular updates on delivery, engagement levels, emerging trends, and ongoing development needs across the business.
To be successful in this Field Trainer - Retail role:
- Experience within a multi-site environment, ideally retail, hospitality, leisure, or other customer-facing sectors.
- 2–3+ years’ experience within Retail Training, Field Training, Learning & Development, or Regional People-focused roles, with a strong emphasis on leadership capability and behavioural development.
- Proven ability to facilitate engaging training sessions, workshops, and coaching programmes, with the confidence to influence, support, and challenge leaders where appropriate.
- Strong understanding of Learning & Development principles including training needs analysis, programme development, and delivering engaging learning solutions through both digital and interactive formats.
- Strong organisational and prioritisation skills, comfortable managing a field-based role with regular travel and multiple site responsibilities.
- Confident using Microsoft Office Suite, particularly Excel and PowerPoint.
The role will involve being in the field up to 3 days per week, covering locations from Edinburgh to Nottingham, with a strong focus on city-centre locations including Manchester, Leeds, and Liverpool. Head Office is based in London. Driving is preferred but not essential, and all travel expenses to stores and Head Office will be fully covered.
The benefits of this Field Trainer - Retail role:
- Life Assurance
- Discounted Gym Membership
- Pension
- Large staff Discounts
- Fully expensed travel
- Bonus potential (based on business performance)
If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply today!
Field Trainer - Retail in Bradford employer: Quest Search and Selection
Quest Search & Selection is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Field Trainer in Retail, you will benefit from comprehensive training programmes, generous staff discounts, and fully expensed travel, all while contributing to a premium retail organisation committed to enhancing both customer and employee experiences across vibrant city-centre locations. Join us to be part of a transformative journey that values your contributions and fosters a supportive environment for professional advancement.
Contact Details:
Quest Search and Selection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Trainer - Retail in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the hunt for a Field Trainer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to discuss how your experience aligns with their training needs. Be ready to share examples of your past successes in delivering engaging training sessions and coaching.
✨Tip Number 3
Show off your skills! If you have any training materials or presentations you've created, bring them along to your interview. This will demonstrate your ability to develop engaging learning solutions and give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your passion for the role. Plus, it helps us keep track of all the amazing talent looking to join our team!
We think you need these skills to ace Field Trainer - Retail in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Field Trainer role. Highlight your experience in retail training and any leadership roles you've had. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and development in a retail environment. Share specific examples of how you've made an impact in previous roles.
Showcase Your Training Style:In your application, give us a glimpse of your training style. Whether it's through engaging workshops or one-on-one coaching, let us know how you connect with learners and drive performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Quest Search and Selection
✨Know Your Training Stuff
Make sure you brush up on your knowledge of training methodologies and leadership principles. Be ready to discuss how you've successfully delivered training in the past, especially in a retail or multi-site environment. This will show that you understand the role and can hit the ground running.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached others to improve their performance. Think about specific situations where your feedback made a difference. This is crucial for a Field Trainer role, so be ready to demonstrate your ability to influence and support leaders effectively.
✨Engagement is Key
Since the role involves delivering engaging workshops, think about how you can make your interview interactive. Perhaps suggest a mini-training session or share ideas on how to keep participants engaged. This will highlight your creativity and understanding of effective training delivery.
✨Be Ready to Discuss Travel Logistics
Given the field-based nature of the role, be prepared to talk about your experience with travel and managing multiple locations. Share how you prioritise tasks and maintain organisation while on the go. This will reassure them that you can handle the demands of the job.
