At a Glance
- Tasks: Create and deliver impactful training for leadership and behaviour across retail teams.
- Company: Join a premium retail organisation known for exceptional customer experiences.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate and innovate in a multi-site environment.
- Why this job: Make a real difference in transforming customer experiences and employee journeys.
- Qualifications: Experience in training delivery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Quest Search Selection is currently recruiting a Learning Development Specialist to create and deliver impactful training focused on leadership and behaviour across a multi-site retail network, supporting broader transformation of the customer experience and employee journey. Quest Search and Selection is partnering with a premium retail organisation operating across both store and digital channels, known for delivering high-quality customer experiences.
Duties Responsibilities for this Learning Development Specialist role:
- Deliver leadership and people-skills training to store and field teams, focusing on coaching, performance management, and customer experience.
- Facilitate engaging virtual and face-to-face workshops to drive consistent service standards and ways of working across the business.
- Provide in-store coaching and feedback to support the embedding of new behaviours following training sessions.
- Support customer experience and operational transformation initiatives across stores and regions.
- Collaborate with the People and L&D teams to refine training materials, share field feedback, and support behavioural-focused product and brand training.
- Track training engagement and provide regular updates on delivery, coverage, emerging themes, and development needs.
Learning & Development Specialist (Field Based) employer: Quest Search and Selection Ltd
At Quest Search Selection, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Learning & Development Specialist, you will have the opportunity to make a significant impact on our premium retail organisation by enhancing leadership skills and customer experiences across multiple sites. We offer comprehensive employee growth opportunities, a supportive environment for innovation, and the chance to collaborate with passionate teams dedicated to excellence in service delivery.
Contact Details:
Quest Search and Selection Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Specialist (Field Based)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as a Learning & Development Specialist. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your delivery! Whether it's a virtual or face-to-face interview, rehearse your answers to common questions. Focus on showcasing your experience in delivering impactful training and coaching, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Learning & Development Specialist (Field Based)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Learning & Development Specialist. Highlight your experience in delivering training and coaching, especially in retail or customer service settings. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about training and development. Share specific examples of how you've improved customer experiences or employee journeys in the past.
Showcase Your Skills:Don’t forget to highlight your skills in facilitating workshops and providing feedback. We’re looking for someone who can engage teams and drive performance, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Quest Search and Selection Ltd
✨Know Your Stuff
Before the interview, dive deep into the company’s values and training initiatives. Familiarise yourself with their approach to leadership and customer experience. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute.
✨Showcase Your Training Skills
Prepare examples of past training sessions you've delivered, especially those focused on leadership and behaviour. Be ready to discuss your methods for engaging participants and how you measure the success of your training. This will demonstrate your hands-on experience and effectiveness.
✨Engage with Real Scenarios
Think of specific scenarios where you’ve had to coach or provide feedback in a retail environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thought process and problem-solving skills clearly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training culture and how they measure the impact of their programmes. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals.
