At a Glance
- Tasks: Manage arcade operations, optimise performance, and lead a team across multiple sites.
- Company: Join one of the UK's top seasonal retailers with a vibrant culture.
- Benefits: Enjoy life assurance, car allowance, discounts, and generous holiday leave.
- Other info: Opportunity for travel and excellent learning and development support.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: 5+ years in retail or hospitality, strong leadership and commercial skills required.
The predicted salary is between 40000 - 50000 € per year.
Quest Search & Selection proudly represent one of the UK's leading seasonal retailers with multiple sites across the UK. The Arcade Operations & Commercial Manager reports to the Head of Retail, managing operator partners, delivering optimisation projects, overseeing reporting and insights, supporting day‑to‑day operations and acting as the main contact for Site teams and Operators.
Key Responsibilities
- Partner with Finance, Business Analysts and propositions to analyse performance, set KPIs and track sales and contribution against budget.
- Lead the business across an area of over 30 sites in the UK & Coastal regions.
- Look after operations, space, commercials, people management and site optimisation.
- Drive space and revenue optimisation across parks through machine and category analysis, heat‑map & space planning experience.
- Coordinate cross‑functional delivery of optimisation plans with teams including digital, facilities and site operations.
- Manage operator partner coordination including account support, invoicing, contract administration and business review insights.
- Act as the main contact for site teams and operators, supporting rollout of optimisation initiatives and peak‑season readiness.
- Monitor performance with Business Analyst on new products and implement ongoing machine and category improvements.
- Support H&S and regulatory compliance through audits, risk assessments and licence management.
Key Requirements
- Ideally having 5+ years' experience in retail, hospitality or leisure.
- Have led large teams within multiple sites and demonstrated scaled revenue.
- Strong commercial acumen with knowledge of P&L, sales and margin performance.
- Strong stakeholder experience and ability to manage three parties.
- Experience within slots, amusements, etc. is desirable but not essential.
- Strong sales, customer service and stakeholder management skills, and people‑management experience.
- Keen to travel and stay away once a week, and to travel to head office and plan diary in advance.
- Experience dealing with operations partners, franchises, electronic leisure.
- Understanding of space planning, floor management and sales/data analysis.
Benefits
- Life assurance.
- Car allowance of GBP7,500 minimum.
- Discounts and offers across the group.
- 20% friends and family discount.
- 22 holiday days (rising to 25 days).
- Free parking.
- Learning and development support.
Arcade Operations & Commercial Manager in Basildon employer: Quest Search and Selection Ltd
As a leading seasonal retailer with multiple sites across the UK, we pride ourselves on fostering a dynamic work culture that values employee growth and collaboration. Our Arcade Operations & Commercial Manager role offers a unique opportunity to lead a diverse team while enjoying benefits such as a competitive car allowance, generous holiday entitlement, and comprehensive learning support. Join us in a vibrant coastal location where your contributions will directly impact our success and the enjoyment of our customers.
Contact Detail:
Quest Search and Selection Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Arcade Operations & Commercial Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and leisure sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your experience! When you land an interview, be ready to discuss your past successes in managing teams and optimising operations. Use specific examples that highlight your commercial acumen and stakeholder management skills.
✨Tip Number 3
Prepare for the unexpected! Interviews can throw curveballs, so practice answering tricky questions about performance metrics and space optimisation. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Arcade Operations & Commercial Manager in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities and requirements from the job description. Highlight your experience in retail, hospitality, or leisure, especially if you've managed large teams or worked across multiple sites.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Arcade Operations & Commercial Manager role. Share specific examples of how you've driven revenue optimisation or managed stakeholder relationships in the past.
Showcase Your Analytical Skills:Since the role involves performance analysis and KPI tracking, be sure to mention any relevant experience you have with data analysis, sales performance, or space planning. We love numbers, so don’t shy away from showcasing your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Quest Search and Selection Ltd
✨Know Your Numbers
Make sure you brush up on your financial acumen. Understand key metrics like P&L, sales, and margin performance. Be ready to discuss how you've used these in past roles to drive revenue and optimise operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing large teams across multiple sites. Think about specific challenges you've faced and how you successfully led your team through them.
✨Understand the Business Landscape
Familiarise yourself with the retail and leisure sectors, especially in relation to arcade operations. Research current trends and be prepared to discuss how they might impact the role and the company.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as optimising space or managing operator partners. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
