Account Manager

Quest Global is an organisation at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognised expertise in the top OEMs across seven industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are inspired by technology and innovation, and are driven to design, develop, and test as a trusted partner for Fortune 500 customers.

We are looking to expand our Account Management capability in all levels of experience. You must be a Sole UK and qualify for Security Clearance.

Job Description

Acting as a visible and proactive leader, the Account Manager plays a central role in developing a long‑term, partnership‑driven relationship with the Defence client. This requires forming a strong, trust‑based relationship with the customer and prioritising value and collaboration over resource provision. The Account Manager must balance operational delivery, financial performance, team wellbeing, customer engagement, risk and opportunity management and continuous service improvement. They will provide strong leadership and coaching across the rapidly expanding team, ensuring predictable throughput, consistently high standards and excellent customer satisfaction. The Account Manager is responsible for coordinating, managing and scaling a large off‑site engineering delivery function.

The team delivers structured engineering support across three core areas: construction engineering and management, facilities asset maintenance and capability upkeep and major long‑term programmes aimed at enhancing infrastructure and operational capability.

Key Responsibilities:

• Own end‑to‑end delivery performance across all engineering support activities, ensuring outputs are delivered on time, to quality and to cost.
• Lead and manage a large, multi‑disciplinary on‑site team, scaling as demand increases.
• Build a strong, trusted partnership with the Defence client and their multiple stakeholders, maintaining a proactive presence on customer sites and setting the tone for professional, humble, value‑driven engagement.
• Play a key role in scaling the team including recruitment, onboarding, building culture, managing all aspects of team cohesion.
• Ensure all engineering records, documentation and data sets are accurate, controlled and aligned with customer needs across construction, dockyard/facilities and long‑term capability programmes.
• Monitor performance closely, identify risks/opportunities early and drive interventions to maintain predictable throughput and meet key KPIs.
• Lead continuous improvement initiatives to maximise productivity, streamline workflows and enhance how engineering information is produced, managed and delivered.
• Grow the service by identifying new opportunities, piloting emerging workstreams and scaling successful models.
• Meet all financial performance targets, including utilisation, budget adherence, cost control and margin improvement.
• Maintain an engaged, motivated team with clear expectations, development pathways and support mechanisms.
• Foster effective communication across distributed teams and encourage a culture of openness, accountability and shared ownership.
• Provide clear reporting and insight to internal leadership and escalate issues appropriately.
• Champion Quest Global culture and behaviours.