Overview
In this role you lead an off-site, multi-disciplinary team delivering engineering administration, asset management and technical support for a Defence customer. You ensure accurate, well-structured engineering information and drive quality, efficiency and new workstreams. You will build team capability, engage customers and champion continuous improvement in a regulated environment. This is a chance to impact delivery throughput and data integrity while collaborating across locations and disciplines.
Responsibilities
- Monitor workflow throughput and remove bottlenecks to enable predictable delivery
- Deliver high-quality engineering outputs including data updates, diagrams and drawings
- Maintain QA and configuration control across deliverables
- Coordinate multi-disciplinary inputs to satisfy customer requirements
- Keep engineering records accurate and accessible for the customer
- Lead productivity and continuous-improvement initiatives to streamline processes
- Foster positive customer relationships as a service-focused contact
- Identify and shape new workstreams and pilot growth of the service
- Communicate effectively across locations and travel as needed
- Champion a culture of continuous improvement to optimise efficiency
Key requirements
- Degree in an engineering or technical discipline, or equivalent industry experience
- Proven experience managing engineering delivery or technical teams in Defence, regulated or safety-critical environments
- Strong understanding of engineering documentation workflows, data management, technical records and multi-disciplinary inputs (drawings, schematics, reports, inspections, calculations)
- Demonstrated ability to drive improvements in quality, efficiency and consistency across technical workstreams
- Strong understanding and experience of Continuous Improvement and LEAN principles
- Excellent communication and customer-facing skills with a service-oriented mindset
- Experience balancing delivery throughput, team wellbeing and customer expectations
- Confident leading or coordinating distributed teams
- Excellent communication
- Customer-facing mindset
- Service-oriented
- Engineering documentation workflows
- Engineering data management
- Multi-disciplinary input coordination (mechanical, electrical, civil)
Operations delivery Manager in Derby employer: Quest Global Services
At Quest Global, we pride ourselves on being an exceptional employer, fostering a culture of innovation and collaboration that empowers our employees to make a meaningful impact in the Aerospace and Defence industry. Our commitment to diversity and inclusion ensures that every voice is valued, while our focus on professional growth provides ample opportunities for career advancement. Located in the UK, we offer a dynamic work environment where talented individuals can thrive and contribute to groundbreaking projects that shape the future.
