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- Tasks: Be the friendly face of our luxury hotel, handling reservations with warmth and accuracy.
- Company: Join a prestigious luxury hotel known for outstanding guest experiences.
- Benefits: Enjoy a competitive salary, hotel perks, and a supportive work environment.
- Why this job: Make a real impact on guests' experiences in a dynamic hospitality setting.
- Qualifications: Passion for hospitality, excellent communication, and a team player attitude.
- Other info: Great opportunities for career growth in the exciting world of luxury hospitality.
We are looking for a friendly and professional Reservations Agent to be the first point of contact for guests at a prestigious luxury hotel and resort. If you thrive on delivering outstanding service from the very first interaction, this could be the role for you.
What you'll do:
- Respond to reservation enquiries by phone, email and webchat with warmth and accuracy
- Work closely with hotel teams (events, spa, golf, F&B etc.) to coordinate bookings and ensure seamless guest experiences
- Maintain accurate reservation records in the booking system
- Provide a high level of service from initial enquiry through to arrival
- Flexibly cover rota-based shifts, including some weekends
What we're looking for:
- A genuine passion for hospitality and guest satisfaction
- Excellent communication skills and professional manner
- Ability to work efficiently, multitask and adapt to systems quickly
- A team player with confidence and attention to detail
What's on offer:
- Competitive salary + hotel benefits
- A supportive, guest-focused work environment
- Opportunities to grow your hospitality career
Keen to join a luxury team where every guest touchpoint matters? Apply now.
Reservations Agent - Luxury Hotel in Watford employer: Quest Employment
Contact Detail:
Quest Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Luxury Hotel in Watford
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you stand out as someone who genuinely cares about guest satisfaction.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being warm and professional is key. Try role-playing with a friend to get comfortable with common reservation scenarios.
✨Tip Number 3
Show off your multitasking abilities during the interview. Share examples of how you've juggled multiple tasks in previous roles, especially in hospitality settings, to demonstrate your efficiency and adaptability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our luxury team where every guest touchpoint matters.
We think you need these skills to ace Reservations Agent - Luxury Hotel in Watford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to guest satisfaction and how you’ve gone the extra mile in previous roles.
Be Professional Yet Friendly: Remember, you’re applying for a luxury hotel position. Use a warm and professional tone in your writing. This will reflect the kind of service we expect from our Reservations Agents!
Highlight Your Communication Skills: Since you'll be the first point of contact for guests, emphasise your excellent communication skills. Give examples of how you've effectively handled enquiries or resolved issues in the past.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific skills and experiences that align with what we’re looking for, and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Quest Employment
✨Know the Hotel Inside Out
Before your interview, take some time to research the luxury hotel and its offerings. Familiarise yourself with their services, amenities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences where you successfully handled guest inquiries or resolved issues to demonstrate your skills.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to different situations. Share specific instances where you collaborated with others to enhance guest experiences or managed multiple tasks efficiently, as this aligns perfectly with the role's requirements.
✨Prepare Questions for Them
At the end of the interview, be ready with thoughtful questions about the hotel's culture, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
