At a Glance
- Tasks: Manage customer queries and keep the delivery process running smoothly.
- Company: Dynamic warehouse team in Peterborough with a supportive culture.
- Benefits: Competitive pay, full-time hours, and a chance to develop your skills.
- Other info: Fast-paced role perfect for organised individuals who thrive on structure.
- Why this job: Be the calm voice in a busy environment and make a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 27000 £ per year.
Location: Peterborough
Salary: £12.71 per hour
Contract Type: Permanent
Working Hours: Full-time, Office-based
The role
If you are the sort of person who can keep customers calm, inboxes under control and delivery dramas from becoming full-blown soap operas, this could be right up your street. This is a busy, hands-on customer service and administration role where you will be the reassuring voice on the end of the phone, the organised mind behind the emails, and the person who knows where things are, where they are going and what to do when they decide not to cooperate. You will join a supportive office-based team and play a big part in keeping customers informed, systems updated and the whole operation running far more smoothly than most people will ever realise.
What you will be doing
- Answering calls and emails from business customers with professionalism, patience and the occasional silent eye-roll reserved for your internal monologue only
- Providing clear, accurate updates on deliveries, shipments and anything else customers need to know
- Checking delivery statuses and liaising with courier partners when things are on track, delayed or mysteriously somewhere in between
- Resolving queries and problems quickly, calmly and without adding to the chaos
- Preparing quotations for international shipments and making sure the details are spot on
- Keeping internal systems and records up to date, because good admin is the secret engine behind good service
- Supporting the wider team with general administrative tasks and helping keep the office wheels turning
What we need
We are looking for someone who is switched on, dependable and genuinely good with people. Ideally, you will bring:
- Previous experience in customer service, administration, or a role where juggling competing priorities was all part of the fun
- A confident and professional phone manner
- Strong written and verbal communication skills
- A proactive, solution-focused approach when problems pop up
- Solid IT skills, including Microsoft Word and Excel
- A sharp eye for detail and a respect for getting things right first time
- Reliability, good attendance and the ability to work well independently or as part of a team
What you might not like
It is fully office-based, so if your dream job involves fluffy slippers and working from the sofa, this may not be the one. Some days will be busy, priorities will shift, and not every delivery will behave itself. This role suits people who like structure, accuracy and getting stuck in, not those hoping to hide quietly in the background.
If you are organised, customer-focused and ready to be the person who keeps everything moving when everyone else is still looking for the missing update, we would love to hear from you. Apply now and show us what you can bring to the team.
Warehouse Service Administrator employer: Quest Employment
Join our dynamic team in Peterborough as a Warehouse Service Administrator, where you'll thrive in a supportive office environment that values your contributions. We offer competitive pay, opportunities for professional growth, and a culture that prioritises teamwork and customer satisfaction, making it an ideal place for those who enjoy a structured yet engaging work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse Service Administrator
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of customer interaction, make sure you sound confident and professional. You can even role-play with a friend to get comfortable.
✨Tip Number 3
Prepare for common interview questions related to customer service and administration. Think about examples from your past experiences where you’ve successfully handled challenges or resolved issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
We think you need these skills to ace Warehouse Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or administration. We want to see how you've kept customers calm and managed competing priorities in the past!
Be Professional and Personable:When writing your application, keep a friendly yet professional tone. We’re looking for someone who can communicate clearly and confidently, so let your personality shine through!
Attention to Detail is Key:Double-check your application for any typos or errors. A sharp eye for detail is crucial in this role, and we want to see that you respect getting things right the first time.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Quest Employment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Warehouse Service Administrator role. Familiarise yourself with the key responsibilities like handling customer queries and managing delivery updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about keeping customers calm and informed, be ready to share specific examples from your past experiences. Think of times when you successfully resolved a customer issue or managed a busy inbox. This will highlight your ability to handle pressure and maintain professionalism.
✨Demonstrate Your Organisational Skills
The job requires a sharp eye for detail and strong organisational skills. Prepare to discuss how you keep track of multiple tasks and ensure accuracy in your work. You might even want to bring a few examples of how you've managed competing priorities in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking deliveries, or how they handle unexpected issues. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
