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- Tasks: Assist customers with broadband services and troubleshoot technical issues.
- Company: Join a dynamic telecoms team with a global presence.
- Benefits: Enjoy flexible hours, competitive pay, and career growth opportunities.
- Why this job: Gain valuable experience in a fast-paced environment while working with a supportive team.
- Qualifications: Previous telecoms experience or relevant university background is essential.
- Other info: Work alongside a friendly global team based in India.
Are you passionate about telecoms and broadband? Do you have experience in customer service or call handling? Are you a student with university experience in this sector looking for flexible work? If so, we want to hear from you! Position: Telecoms Broadband Support Location: Luton, UK Working Hours: Monday to Thursday * Option 1: 09:00 AM – 01:00 PM * Option 2: 01:00 PM – 05:00 PM Role Overview: We are looking for enthusiastic individuals with experience in telecoms and call handling to join our clients team. Whether you\’re a student with university experience in this sector or someone with prior telecoms experience, we welcome your application! In this role, you will be assisting customers with broadband services, troubleshooting technical issues, and providing excellent support in a fast-paced environment. The main division is based in India, so you will work alongside a global team, communicating with customers and colleagues in a friendly and professional manner. Key Responsibilities: * Provide high-quality customer service over the phone in clear, professional English * Assist with broadband installation, setup, and troubleshooting * Resolve customer queries and issues effectively and efficiently * Maintain accurate customer records and service logs * Work closely with other departments, including our India-based team, to ensure customer satisfaction Essential Requirements: * Previous experience in telecoms or broadband support, or university experience in a related field * Strong call handling experience * Excellent spoken and written English communication skills * Ability to work independently and as part of a team * A positive attitude and eagerness to learn What We Offer: * Competitive hourly rate * Flexible working hours (choose the shift that suits you!) * A supportive and collaborative work environment * Opportunities for career growth and development * Exposure to working with a global team If you\’re a student with experience in telecoms, broadband, or customer service, or if you\’re simply looking to gain experience in this dynamic sector, we encourage you to apply! To apply, please send your CV or apply through this add
Telecoms employer: Quest Employment
Contact Detail:
Quest Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms
✨Tip Number 1
Make sure to highlight any relevant experience you have in telecoms or customer service during your conversations. This will help you stand out as a candidate who understands the industry and can provide excellent support.
✨Tip Number 2
Familiarize yourself with common broadband issues and troubleshooting techniques. Being knowledgeable about these topics will allow you to engage confidently with customers and demonstrate your expertise.
✨Tip Number 3
Practice your communication skills, especially in clear and professional English. Since you'll be working with a global team, being able to convey information effectively is crucial for success in this role.
✨Tip Number 4
Show your enthusiasm for learning and growing within the telecoms sector. Employers appreciate candidates who are eager to develop their skills and contribute positively to the team.
We think you need these skills to ace Telecoms
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in telecoms, broadband support, or customer service. Use specific examples to demonstrate your skills in call handling and problem-solving.
Showcase Communication Skills: Since excellent spoken and written English communication skills are essential for this role, include examples of how you've effectively communicated with customers or colleagues in the past.
Express Your Enthusiasm: Convey your passion for telecoms and your eagerness to learn. A positive attitude can set you apart from other candidates, so make sure to reflect that in your application.
Tailor Your CV: Customize your CV to align with the job description. Highlight relevant coursework or projects from your university experience that relate to telecoms or customer service.
How to prepare for a job interview at Quest Employment
✨Show Your Passion for Telecoms
Make sure to express your enthusiasm for the telecoms and broadband sector during the interview. Share any relevant experiences or projects that highlight your interest and knowledge in this field.
✨Demonstrate Call Handling Skills
Prepare to discuss your previous customer service or call handling experiences. Use specific examples to illustrate how you effectively resolved customer issues and maintained a positive attitude under pressure.
✨Communicate Clearly and Professionally
Since the role requires excellent spoken and written English communication skills, practice articulating your thoughts clearly. Be friendly and professional in your responses, as this reflects the customer service aspect of the job.
✨Highlight Teamwork and Independence
Be ready to talk about your ability to work both independently and as part of a team. Share examples of how you've collaborated with others, especially in a fast-paced environment, and how you manage tasks on your own.
