Service Administrator

About the Role:

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

We are seeking a highly organized and dedicated Service Admin to join our team. The ideal candidate will provide key administrative support to the Operational team, ensuring the smooth running of day-to-day operations and delivering exceptional customer service. This is an excellent opportunity to join a company focused on dynamic growth and customer satisfaction.

Shift Patten

* Monday to Friday (office based)

* 8.30am to 5Pm

Main Purpose of the Job:

* Liaise with operational personnel to ensure all systems are updated.

* Manage all administrative activities for the department.

* Develop and maintain positive relationships with customers.

* Minimize invoice queries and investigate any credit requests.

* Ensure data input is accurate and completed promptly.

* Complete all end-of-week checks before the monthly invoice run.

Main Tasks and Activities:

* Resolve customer missed collection queries promptly.

* Handle customer invoice queries efficiently.

* Ensure accurate data entry into IT systems.

* Record gains and losses on the depot progress spreadsheet.

* Manage emails effectively, ensuring they are dealt with and filed away on time.

* Keep Helpdesks clear or in progress by the end of each day.

* Update reception with relevant service issues (e.g., vehicle breakdowns).

* Inform key accounts of service issues affecting their customers.

* Contact missed customers to explain the reason for the missed collection and confirm a rescheduled day.

* Ensure all routes are in order and report any non-compliance by drivers to the Service Administrator.

* Manage delivery and collection tickets, keeping customers informed about their delivery date and first collection day.

Skills and Experience:

* Strong administration skills.

* Competent in the use of Microsoft applications.

* Excellent customer service skills.

* A team player with the ability to work on your own initiative.

If you are interested in these exciting opportunities, then please apply with a full up to date CV.

We are working as a recruitment business for this role.

Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment