At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a luxury resort.
- Company: Join a premier 5-star luxury resort set in beautiful countryside.
- Benefits: Enjoy world-class facilities, generous discounts, and complimentary meals.
- Other info: Work in a supportive, family-owned environment with great career growth.
- Why this job: Be the face of luxury hospitality and make every guest's stay extraordinary.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Watford
Salary: £45,000 - £50,000 per annum
Position: Full-Time
Are you an inspiring leader with a passion for delivering world-class hospitality? We are seeking an experienced Guest Experience Manager to join our team at a premier 5-star luxury resort set in 300 acres of countryside near Watford. In this highly visible role, you will lead our Guest Experience team, serving as a resort ambassador, mentor, and hands-on host. You will oversee every stage of the guest journey, anticipating needs, creating tailored "wow moments" for VIPs, and ensuring every stay reflects true luxury standards.
Key Responsibilities
- Guest Journey: Create bespoke experiences for VIPs, families, and long-stay guests; oversee special requests (anniversaries, proposals, birthdays) and drive high-touch service recovery.
- Leadership & People: Manage, coach, and schedule the Guest Experience Team; conduct luxury service training; foster a high-performance culture and act as Duty Manager when required.
- Operations & Loyalty: Collaborate with Front Office, Marketing, and Sales to align brand promises; monitor guest feedback to continuously refine resort operations and drive repeat business.
What We Are Looking For
- Experience: Proven supervisory or managerial experience within Front Office in a 5-star or luxury hospitality environment.
- Skills: Exceptional interpersonal, problem-solving, and conflict-resolution skills with a strong track record in VIP handling and service recovery.
- Mindset: An approachable, detail-driven leader who inspires teams and thrives in a fast-paced operational setting.
- Technical: Experience with Front Office systems (Opera PMS or equivalent) is highly desirable.
Perks & Benefits
- Access to world-class on-site facilities (award-winning spa, championship golf course, and health club/gym)
- Subsidised shuttle bus service directly from Watford town centre
- Complimentary meals in the staff canteen during shifts
- Generous discounts on stays, dining, and resort experiences for you, your family, and friends
- A supportive, family-owned working environment that recognizes you as an individual
Ready to lead a high-performing team in a luxury environment? Apply today with your CV!
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