At a Glance
- Tasks: Lead a dynamic front desk team to create unforgettable guest experiences.
- Company: Join a prestigious 5-star family-run hotel in Watford.
- Benefits: Enjoy free meals, discounts, and access to luxury facilities.
- Other info: Subsidised accommodation available for those relocating.
- Why this job: Be part of a high-profile venue with excellent career growth opportunities.
- Qualifications: Experience in luxury hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a welcoming, professional, and guest-focused Reception Supervisor to join an ultra-professional Front of House team. In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team to deliver unforgettable guest experiences.
Key Responsibilities:
- Team Leadership: Supervise front desk staff, monitor performance, and lead by example to encourage exceptional guest care.
- Operational Excellence: Oversee daily Front of House tasks, ensure compliance with brand standards, and manage smooth guest check-ins and check-outs.
- Training & Development: Support ongoing team training, coaching, and onboarding to nurture talent within the department.
- Guest Experience: Act as a central point of contact for guest inquiries, ensuring every visitor enjoys a seamless, warm, and memorable stay.
- Departmental Support: Work directly alongside the Reception Manager to maintain high operational standards across the entire department.
What We Are Looking For:
- Essential Experience: Proven background in hotel reception within a high-standard or luxury hospitality environment.
- Core Skills: Outstanding communication, strong organizational abilities, and a natural aptitude for guest service.
- Leadership Qualities: A friendly, approachable nature with the ability to inspire, motivate, and guide a team.
- Work Ethic: High attention to detail, strong problem-solving skills, and a passion for going above and beyond.
Whats on Offer:
- Facility Access: Use of on-site award-winning spa, championship golf course, and health club/gym facilities.
- Meals & Transport: Free meal provided on shift in the staff canteen, plus a subsidised shuttle bus running directly from Watford town centre.
- Discounts: Generous staff discounts for you, your friends, and family on hotel stays, dining, and amenities.
- Relocation Support: Subsidised staff accommodation available if required.
- Career Growth: A structured pathway to progress your career within a prestigious 5-star hospitality environment.
If you are an experienced hospitality professional ready to step into a supervisor role at a world-class venue, we would love to hear from you. Submit your CV today for immediate consideration.
Reception Supervisor 5 Star Hotel employer: Quest Employment
Join a dynamic and innovative company that values hands-on expertise and offers a supportive work culture for Field Installation Engineers. With competitive salaries, a comprehensive pension scheme, and opportunities for career development through ongoing training, you will thrive in a role that combines travel with practical problem-solving across major UK retail environments. Experience the satisfaction of working in a varied role while being part of a forward-thinking team dedicated to excellence in refrigerated display systems.
