At a Glance
- Tasks: Manage key national accounts and deliver exceptional service in logistics and warehousing.
- Company: Dynamic recruitment firm focused on growth and client satisfaction.
- Benefits: Competitive salary, bonus, car allowance, and opportunities for professional development.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Lead impactful projects and build strong relationships with major clients.
- Qualifications: Experience in managing national accounts and strong stakeholder management skills.
The predicted salary is between 45000 - 60000 £ per year.
The National Account Manager is responsible for the strategic management, service delivery, and growth of key national client accounts within the warehousing, logistics, and distribution sectors. The role will oversee the delivery of temporary labour solutions, including MHE Drivers, Warehouse Operatives, and associated logistics personnel across multiple client locations. Acting as the primary senior stakeholder contact, the National Account Manager will build and maintain strong client relationships, lead operational implementations, manage on-site teams, deliver exceptional service levels, and provide data-driven solutions to support client workforce strategies. The successful candidate will be commercially aware, operationally focused, and capable of influencing stakeholders at all levels while ensuring contractual KPIs and service standards are consistently achieved.
Key Responsibilities
- Client Relationship Management
- Act as the senior point of contact for key national accounts.
- Develop and maintain strong relationships with stakeholders including Site Directors, General Managers, HR Teams, Operations Managers, and Procurement teams.
- Conduct regular service reviews and business meetings with clients.
- Build trusted partnerships by understanding client objectives, challenges, and workforce requirements.
- Identify opportunities for service enhancement and continuous improvement.
- Service Delivery & Operations
- Take full ownership of service delivery across multiple client locations.
- Ensure contractual KPIs, SLAs, and service expectations are achieved or exceeded.
- Lead the implementation of new contracts, site launches, and workforce mobilisation projects.
- Coordinate internal departments to ensure smooth onboarding and operational readiness.
- Support sites with workforce planning, recruitment strategies, attrition reduction, and productivity improvements.
- Manage escalations and resolve operational challenges quickly and effectively.
- Develop contingency plans to mitigate supply risks and labour shortages.
- Team Leadership
- Provide leadership, support, and direction to on-site management teams.
- Coach and develop Account Managers, Coordinators, and Recruitment Teams.
- Conduct regular performance reviews and development discussions.
- Ensure consistent standards, compliance, and best practice are maintained across all locations.
- Create a culture of accountability, engagement, and high performance.
- Data Analysis & Reporting
- Analyse workforce and operational data to identify trends and opportunities.
- Produce and deliver monthly business review reports to clients and senior management.
- Present KPI performance, labour trends, attendance, attrition, productivity, fulfilment, and recruitment activity.
- Develop meaningful management information and recommendations to improve performance.
- Create executive-level presentations and reports for senior stakeholders.
- Problem Solving & Continuous Improvement
- Investigate service issues and identify root causes.
- Implement corrective actions and preventative measures.
- Drive continuous improvement initiatives across client sites.
- Recommend innovative workforce solutions to support operational efficiency.
- Lead projects aimed at improving retention, attendance, productivity, and workforce engagement.
- Compliance & Governance
- Ensure all recruitment and operational activities comply with employment legislation and industry regulations.
- Maintain compliance with Right to Work, AWR, Working Time Regulations, Health & Safety, and client-specific requirements.
- Support audits and compliance reviews as required.
- Promote best practice and ethical recruitment standards throughout the business.
- Commercial Responsibilities
- Understand account profitability and commercial performance.
- Support contract negotiations, renewals, and service development opportunities.
- Identify opportunities to increase revenue, market share, and service penetration within existing accounts.
- Contribute towards retention and growth strategies for national clients.
Key Performance Indicators (KPIs)
- Client retention and satisfaction.
- Service fulfilment levels.
- Attendance and attrition performance.
- KPI and SLA achievement.
- Recruitment and mobilisation success.
- Operational compliance standards.
- Monthly reporting accuracy and quality.
- Growth and development of existing accounts.
- Employee engagement and retention within on-site teams.
Skills & Experience Required
- Essential
- Proven experience managing large national accounts within the recruitment sector.
- Strong understanding of temporary labour supply within warehousing, logistics, distribution, and MHE operations.
- Experience managing multi-site client relationships.
- Demonstrable experience leading implementations and site launches.
- Strong stakeholder management and relationship-building skills.
- Experience managing and developing operational teams.
- Advanced reporting and data analysis skills.
- Excellent presentation and communication skills.
- Strong problem-solving and decision-making ability.
- Full UK Driving Licence and willingness to travel nationally.
- Desirable
- Managed Service Provider (MSP) or On-Site recruitment experience.
- Knowledge of logistics, supply chain, and warehouse operations.
- Experience working with large distribution centres and national contracts.
- Understanding of workforce planning and labour market trends.
Personal Attributes
- Highly professional and customer focused.
- Strong leadership presence.
- Commercially aware and results driven.
- Organised with excellent attention to detail.
- Resilient and able to perform under pressure.
- Solutions focused with a proactive approach.
- Confident presenting to senior stakeholders and board-level contacts.
- Strong relationship builder with excellent influencing skills.
What Success Looks Like
- Strong, trusted relationships established with all key client stakeholders.
- Consistent delivery of agreed KPIs and service levels across all sites.
- Successful implementation and mobilisation of new projects.
- High-performing and engaged on-site teams.
- Proactive identification and resolution of operational challenges.
- Accurate and insightful management reporting.
- Growth and retention of key national accounts.
- Recognition as a strategic workforce partner by clients.
National Account Manager in Derby employer: Quest Employment
As a National Account Manager with us, you'll thrive in a dynamic work culture that prioritises collaboration and innovation, all while being based in the vibrant Midlands. We offer competitive salaries, performance bonuses, and a car allowance, alongside ample opportunities for professional growth and development within the logistics and distribution sectors. Join our team to build meaningful client relationships and lead impactful projects, all while enjoying a supportive environment that values your contributions and fosters continuous improvement.
