At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order delivery.
- Company: Join a dynamic logistics team in Coventry with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with diverse challenges and career advancement potential.
- Why this job: Make a real impact by building relationships and enhancing customer experiences.
- Qualifications: Experience in logistics or customer service, strong Excel skills, and a proactive attitude.
The predicted salary is between 30000 - 30000 £ per year.
Location: Coventry
Salary: £30k per annum
Hours: Days (6am - 6pm) 4 on 4 off
Some customer service jobs are about answering emails and updating spreadsheets. This isn't one of them. This is a role that sits right at the heart of a major customer account. You'll be the first point of contact for all customer queries, the person customers trust to get answers, solve problems and keep things moving when things don't go to plan. No two days will be the same as you navigate your way around resolving customer queries, using Excel to record, analyse and report on data as well as being the key point of contact and connection between the customer and operations!
If you're the type of person who likes taking ownership, building relationships and genuinely making a difference to the customer experience, this could be exactly what you're looking for. You'll be working closely with operations, transport providers, suppliers and customers, ensuring orders move smoothly from receipt through to delivery. It's a role where attention to detail matters, communication is everything, and no two days are ever quite the same.
What You'll Be Doing
- Acting as the main point of contact for customer enquiries and requests
- Managing inbound and outbound customer communications professionally and efficiently
- Building strong relationships with customers, suppliers, transport providers and internal teams
- Handling tracking enquiries and ensuring customer SLAs are consistently met
- Managing customer orders from receipt through to successful delivery
- Investigating and resolving customer issues, complaints and service queries
- Producing detailed reports on customer activity, service performance and operational trends
- Monitoring KPIs and identifying opportunities for improvement
- Preparing shipping documentation, invoices and customer paperwork accurately
- Maintaining customer records, order information and account updates
- Supporting pallet management, trailer fills and operational administration
- Working closely with warehouse and operations teams to ensure customer expectations are met
- Contributing to continuous improvement initiatives across service and operational processes
What We're Looking For
- Previous experience within a logistics, transport, warehousing or supply chain environment would be beneficial
- Strong customer service experience in a fast-paced setting
- Excellent interpersonal and relationship-building skills
- Confidence communicating with customers at all levels
- Advanced Microsoft Excel skills and the ability to create detailed reports and analyse data
- Strong administration and organisational skills
- High levels of accuracy and attention to detail
- Experience handling customer complaints and problem-solving effectively
- Ability to prioritise multiple tasks and work under pressure
- A proactive approach and willingness to take ownership
Why This Role?
This is a genuinely important position within the operation. You'll be representing the business to a key customer every day, acting as the link between the customer and the operational teams delivering the service. The successful person will quickly become a trusted contact, helping to drive customer satisfaction, improve service performance and strengthen long-term relationships. We're looking for someone who understands that great customer service isn't just about responding to problems — it's about building trust, communicating effectively and making things happen. If you have a logistics background or similar, enjoy working with customers and can confidently turn data into meaningful reports and insights, we'd love to hear from you.
Logistics Customer Coordinator in Coventry employer: Quest Employment
Join a dynamic team in Coventry as a Logistics Customer Coordinator, where your role is pivotal in enhancing customer satisfaction and operational efficiency. We pride ourselves on fostering a collaborative work culture that values ownership, communication, and continuous improvement, offering ample opportunities for professional growth and development. With competitive salary packages and a supportive environment, we ensure that every day brings new challenges and rewards, making it an excellent place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Coordinator in Coventry
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Quest Employment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Quest Employment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Quest Employment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Customer Coordinator in Coventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Quest Employment:This is your chance to really connect with the team at Quest Employment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Quest Employment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Quest Employment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Quest Employment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Quest Employment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
