We are recruiting a welcoming and customer-focused Reception Supervisor to join the front-of-house team at a prestigious 5-star luxury hotel and countryside resort in Watford. As one of the first people our guests meet, you will lead a dedicated team of receptionists to ensure a seamless, attentive, and memorable 5-star guest experience from arrival to departure. Supervise and support daily front-of-house operations, leading by example to uphold 5-star service standards. Ensure smooth and efficient check-in and check-out procedures for all guests. Provide knowledgeable local and resort information while handling guest queries with warmth and professionalism. Coach, motivate, and coordinate a team of experienced receptionists across daily shifts. Maintain accurate guest records and bookings using hotel property management systems. Previous supervisory or team leadership experience within the hospitality or hotel industry. Working experience with hotel booking / property management systems. Natural charisma, a people-friendly nature, and a genuine passion for customer service. Excellent communication skills with a strong command of the English language. Strong organisational skills, high reliability, and a collaborative team ethic. A proactive mindset with a drive to develop both personally and professionally. Competitive annual salary of £32,672. Complimentary meal provided in the staff canteen during every shift. Subsidised shuttle bus service running from Watford town centre. Access to on-site leisure facilities, including the gym, spa, and golf course. Generous friends and family discounts on hotel stays. The opportunity to work within an independent, people-focused luxury estate where staff are treated as individuals. Location: Watford, Hertfordshire Salary: £32,672 per annum Contract: Permanent, Full-Time Shift Pattern: Rotational shift basis including early shifts (7:00 am – 3:30 pm), middle shifts, late shifts (2:30 pm – 11:00 pm), and rotational night shifts (11:00 pm – 7:30 am). TPBN1_UKCT
Reception Supervisor employer: QUEST EMPLOYMENT LIMITED
Join a dynamic and passionate team as a Line Chef at our historic venue near Hemel Hempstead, where we prioritise creativity and excellence in food production. Enjoy competitive salary packages, a supportive work culture that fosters growth and development, and the unique opportunity to work in a vibrant environment that values your contributions. With flexible shift patterns and a commitment to employee well-being, this role offers a rewarding career path for culinary enthusiasts.
