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- Tasks: Be the go-to person for clients, ensuring their needs are met and relationships are strong.
- Company: Join a dynamic team in Northampton focused on exceptional client service.
- Benefits: Enjoy a competitive salary, health cash plan, extra holiday, and learning opportunities.
- Why this job: Make a real difference by enhancing client satisfaction and building lasting relationships.
- Qualifications: GCSEs and proven customer support experience required.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 23500 - 32900 £ per year.
We are seeking a proactive and customer-focused Client Liaison Officer to serve as the key point of contact between our organization and our clients. The successful candidate will be responsible for ensuring client satisfaction, managing client relationships, and facilitating clear communication between clients and internal teams to deliver outstanding service and support.
Duties and Responsibilities:
- Act as the primary contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Ensure all assigned tasks are completed within deadlines.
- Review daily reports (MS Excel) to identify and correct discrepancies.
- Amend discrepancies such as duplicated fees, payment received against hold accounts, incorrect return codes.
- Advise clients of any appropriate changes or discrepancies such as low balance accounts.
- Review client portals for case updates.
- Data capturing.
- Daily check of client email inboxes for client queries and requests for investigation or action.
- Escalate any concerns to management.
- Build and maintain strong, long-term relationships with clients to ensure retention and satisfaction.
- Coordinate with internal departments to ensure client needs are met efficiently.
- Monitor client accounts, ensuring service delivery aligns with agreed terms, service level agreements (SLAs), and expectations.
- Identify opportunities to improve client services and contribute to continuous improvement initiatives.
- Handle client complaints or issues with discretion, empathy, and professionalism, escalating when necessary.
- Maintain accurate and up-to-date client records in CRM systems or relevant databases.
- Provide regular updates and reports to management on client satisfaction and engagement levels.
Requirements:
- GCSEs.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with clients from diverse backgrounds.
- Highly organized with strong attention to detail and the ability to multitask.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Strong problem-solving skills and a client-first mindset.
Other:
- Contributory pension scheme.
- Health cash plan.
- Extra day holiday (birthday).
- HAPPII awards.
- Cycle to work scheme.
- Access to various learning and development programmes.
Client Liaison Officer in Northampton employer: Quest Employment Banbury
Contact Detail:
Quest Employment Banbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Liaison Officer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can enhance client satisfaction. This will show you're proactive and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As a Client Liaison Officer, you'll need to handle inquiries and complaints with ease. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Client Liaison Officer in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Officer role. Highlight your customer support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about client interaction, emphasise your excellent verbal and written communication skills. Share examples of how you've effectively handled client inquiries or resolved issues in the past. We love a good story!
Be Professional and Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can build strong relationships with clients, so let your personality shine through while keeping it professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Quest Employment Banbury
✨Know Your Client Focus
Make sure you understand the importance of client relationships in this role. Research the company’s approach to client satisfaction and be ready to discuss how you can contribute to maintaining and improving these relationships.
✨Showcase Your Communication Skills
Since excellent communication is key for a Client Liaison Officer, prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or provided exceptional service.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled challenges or discrepancies. Highlight your problem-solving skills and how you prioritise client needs while managing multiple tasks.
✨Familiarise Yourself with Tools
Brush up on your knowledge of Microsoft Office Suite and any CRM software you’ve used. If you can, mention how you've used these tools to enhance client interactions or improve service delivery in previous roles.