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- Tasks: Be the go-to person for clients, ensuring their needs are met and concerns addressed.
- Company: Join a dynamic team in Northampton focused on client satisfaction.
- Benefits: Enjoy a competitive salary, health cash plan, and extra holiday on your birthday.
- Why this job: Make a real difference by building strong relationships and enhancing client experiences.
- Qualifications: GCSEs and proven customer support experience required.
- Other info: Access to learning programmes and a contributory pension scheme.
The predicted salary is between 21000 - 25000 £ per year.
We are seeking a proactive and customer-focused Client Liaison Officer to serve as the key point of contact between our organization and our clients. The successful candidate will be responsible for ensuring client satisfaction, managing client relationships, and facilitating clear communication between clients and internal teams to deliver outstanding service and support.
Duties and Responsibilities:
- Act as the primary contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Ensure all assigned tasks are completed within deadlines.
- Review daily reports (MS Excel) to identify and correct discrepancies.
- Amend discrepancies such as duplicated fees, payment received against hold accounts, incorrect return codes.
- Advise clients of any appropriate changes or discrepancies such as low balance accounts.
- Review client portals for case updates.
- Data capturing.
- Daily check of client email inboxes for client queries and requests for investigation or action.
- Escalate any concerns to management.
- Build and maintain strong, long-term relationships with clients to ensure retention and satisfaction.
- Coordinate with internal departments to ensure client needs are met efficiently.
- Monitor client accounts, ensuring service delivery aligns with agreed terms, service level agreements (SLAs), and expectations.
- Identify opportunities to improve client services and contribute to continuous improvement initiatives.
- Handle client complaints or issues with discretion, empathy, and professionalism, escalating when necessary.
- Maintain accurate and up-to-date client records in CRM systems or relevant databases.
- Provide regular updates and reports to management on client satisfaction and engagement levels.
Requirements:
- GCSEs.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with clients from diverse backgrounds.
- Highly organized with strong attention to detail and the ability to multitask.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Strong problem-solving skills and a client-first mindset.
Other:
- Contributory pension scheme.
- Health cash plan.
- Extra day holiday (birthday).
- HAPPII awards.
- Cycle to work scheme.
- Access to various learning and development programmes.
Client Liaison Officer employer: Quest Employment Banbury
Contact Detail:
Quest Employment Banbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Liaison Officer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for client-facing roles and practice your responses. We want you to shine when discussing how you handle client relationships and resolve issues.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM software or Microsoft Office, be ready to discuss specific examples of how you've used these tools to enhance client satisfaction. It’s all about demonstrating your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Liaison Officer role. Highlight your customer support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about client interaction, demonstrate your excellent verbal and written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved client issues or improved service delivery in your previous roles. This will show us you have the right mindset for the job.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Quest Employment Banbury
✨Know Your Client Focus
Make sure you understand the importance of client relationships in this role. Research the company’s approach to client satisfaction and be ready to discuss how you can contribute to maintaining and improving these relationships.
✨Showcase Your Communication Skills
As a Client Liaison Officer, communication is key. Prepare examples of how you've effectively handled client inquiries or complaints in the past. Be clear and concise in your responses during the interview to demonstrate your verbal communication skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues for clients. Be prepared to share these stories, highlighting your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Familiarise Yourself with Tools
Since the role requires proficiency in Microsoft Office and CRM software, brush up on these tools before the interview. If you have experience with specific systems, mention them to show you're ready to hit the ground running.