At a Glance
- Tasks: Lead the reception team and ensure smooth patient flow at a busy GP practice.
- Company: Queensway Medical Centre, a friendly and supportive healthcare environment.
- Benefits: NHS pension, training opportunities, and a collaborative workplace.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in a busy GP practice and supervisory skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
The post sits within the reception and administration team at Queensway Medical Centre, a GP practice.
The holder runs the front-of-house service day to day, overseeing patient access, workflows and team performance while supervising reception staff.
It takes lead responsibility for the EMIS appointment book and acts as the link between reception, clinicians and management.
Supervisory experience and prior work in a busy GP practice are essential.
- What the job involves
- Oversee the daily running of reception, ensuring smooth patient flow and efficient service
- Lead, supervise and support reception staff, including line management, coaching, staff rota cover and performance
- Take lead responsibility for the EMIS appointment book, managing availability, clinic templates and demand
- Set up and maintain clinical rotas and coordinate changes for leave, sickness and urgent clinics
- Handle complex or escalated patient queries and complaints, acting as first point of escalation
- Ensure professional, confidential and respectful patient interactions and high standards of customer care
- Oversee bookings, cancellations, scanning, document handling and message handling between patients and clinicians
- Monitor workflows and workload, implementing improvements and reallocating tasks
- Ensure compliance with practice policies, SOPs, CQC standards and GDPR, supporting audits and reporting
- Support recruitment, induction and training of new staff and training in system use
- Liaise between reception staff, GPs, clinical staff and external agencies, and support new systems
- Provide basic IT troubleshooting and reception cover when required
Experience
- Experience working in a busy GP practice, familiar with day-to-day running and strategy
- Supervisory or management experience, including supervising or supporting a team
Skills & knowledge
- Strong organisational and leadership skills
- Ability to manage competing demands and work under pressure
- Excellent communication, interpersonal and patient-facing skills
- Calm under pressure and able to manage challenging situations
- Strong knowledge of EMIS
- Commitment to delivering an excellent patient experience
- Nice to have
- Understanding of primary care access models
- Experience with complaints handling
- Knowledge of appointment systems such as EMIS
- What’s offered
- Friendly and supportive working environment
- Opportunities for training and development
- NHS pension
- #J-18808-Ljbffr
Reception Administrator in Poulton le Fylde employer: Queensway Medical Centre
Queensway Medical Centre is an excellent employer that prioritises a friendly and supportive work environment, making it an ideal place for those looking to thrive in the healthcare sector. With opportunities for training and development, competitive salaries, and a commitment to high-quality patient care, employees can expect meaningful growth and a fulfilling career while contributing to the well-being of the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Poulton le Fylde
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Queensway Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Queensway Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Queensway Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception Administrator in Poulton le Fylde
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Queensway Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Queensway Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Queensway Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Queensway Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Queensway Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Queensway Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
