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For Companies At a Glance
- Tasks: Engage with clients, understand their needs, and guide them to the perfect jewellery piece.
- Company: Join Queensmith, a leading luxury jewellery retailer with a focus on exceptional customer experience.
- Benefits: Enjoy growth opportunities, generous commission, private healthcare, and wellness benefits.
- Why this job: Be part of a dynamic team and make a real impact in luxury sales.
- Qualifications: 2-3 years in customer-facing sales, ideally in jewellery, with strong communication skills.
- Other info: Collaborative environment with ongoing training and a focus on employee recognition.
The predicted salary is between 28800 - 48000 ÂŁ per year.
At Queensmith, we understand that our greatest asset is our exceptional team. As a Senior Sales Consultant, you'll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth within Queensmith, you'll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities
- Welcome customers warmly, providing an inviting and professional experience from start to finish.
- Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
- Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
- Maintain thorough knowledge of Queensmith's collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
- Foster long‑term client relationships by following up post‑purchase and encouraging repeat business.
- Support team operations by coordinating with colleagues on customer appointments, special requests, and any service‑related inquiries.
- Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
Skills
- Customer‑focused mindset with a talent for understanding client needs and preferences.
- Strong sales and negotiation skills, with an emphasis on upselling and cross‑selling.
- Organisational skills to manage multiple client interactions and follow‑up activities.
- Adaptability and resilience in a fast‑paced retail environment.
Requirements
- Minimum of 2-3 years' experience in a customer‑facing sales role, ideally within the jewellery retail sector.
- A passion for gemmology and strong knowledge of diamonds to deliver exceptional, expert advice to every customer.
- Proven ability to meet or exceed sales targets and build meaningful customer relationships.
- Excellent communication and interpersonal skills, passionate about delivering a high‑quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
Benefits
- Opportunities for growth and progression across departments.
- Exclusive to the Sales Team: The Grid! A generous commission bonus on top of the general bonus.
- Employee Recognition Programme.
- Paid Time Off & Holidays.
- Financial Benefits, including a company‑wide bonus scheme.
- Workplace Culture Initiatives and Events.
- Private Healthcare Plan and Wellness Benefits.
- Generous Pension Plans.
- Training & Professional Development.
- Employee Assistance Programme - Counseling.
Sales Consultant - London employer: Queensmith
Contact Detail:
Queensmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - London
✨Tip Number 1
Get to know the company inside out! Research Queensmith's values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Think about how you'd engage with a customer looking for jewellery. Role-play scenarios with friends or family to refine your approach and boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Queensmith and any tips they might have for standing out in the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Queensmith family!
We think you need these skills to ace Sales Consultant - London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or knowledge you have about gemmology and diamonds. This will show us that you're not just looking for a job, but that you're genuinely excited about what we do at Queensmith.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Senior Sales Consultant. Use specific examples from your past roles that demonstrate your customer-focused mindset and sales achievements. We want to see how you can contribute to our team!
Be Personable and Professional: Your written application is your first chance to make an impression, so keep it friendly yet professional. Use a warm tone that reflects our company culture, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Queensmith
✨Know Your Product Inside Out
Before your interview, dive deep into Queensmith's collections and the craftsmanship behind each piece. Being able to discuss specific products and their unique features will show your passion for jewellery and impress your interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Highlight your upselling and cross-selling techniques, as well as any strategies you used to build long-term customer relationships.
✨Practice Customer Engagement Scenarios
Think about how you would welcome a customer and guide them through their purchase. Practising these scenarios can help you demonstrate your customer-focused mindset and adaptability during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured at Queensmith. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
