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For Companies At a Glance
- Tasks: Engage with clients, understand their needs, and guide them to the perfect jewellery piece.
- Company: Join Queensmith, a leading name in luxury jewellery with a focus on exceptional customer experience.
- Benefits: Enjoy growth opportunities, generous bonuses, private healthcare, and wellness benefits.
- Why this job: Make a real impact in luxury sales while building lasting relationships with customers.
- Qualifications: 2-3 years in customer-facing sales, ideally in jewellery, with strong communication skills.
- Other info: Be part of a supportive team culture with ongoing training and development.
The predicted salary is between 28800 - 48000 £ per year.
Are you Queensmith material? At Queensmith, we understand that our greatest asset is our exceptional team. As a Senior Sales Consultant, you’ll be on the front line of our customer experience, responsible for engaging with clients, understanding their needs, and guiding them toward the perfect piece of jewellery. You will play a crucial role in building customer relationships, maintaining product knowledge, and meeting sales targets. With opportunities for growth within Queensmith, you’ll also have access to ongoing training to refine your skills in luxury sales. Your contributions will be integral to our journey.
Responsibilities
- Welcome customers warmly, providing an inviting and professional experience from start to finish.
- Assist customers with product selection, tailoring recommendations to their personal style, occasion, and budget.
- Achieve individual sales targets by effectively closing sales and promoting additional services, such as resizing and customisations.
- Maintain thorough knowledge of Queensmith’s collections and the craftsmanship behind each piece, enhancing the customer experience with product expertise.
- Foster long-term client relationships by following up post-purchase and encouraging repeat business.
- Support team operations by coordinating with colleagues on customer appointments, special requests, and any service-related inquiries.
- Collaborate with Lead Sales Advisors and Senior Sales Consultants to continuously improve customer interactions and store performance.
Skills
- Customer-focused mindset with a talent for understanding client needs and preferences.
- Strong sales and negotiation skills, with an emphasis on upselling and cross-selling.
- Organisational skills to manage multiple client interactions and follow-up activities.
- Adaptability and resilience in a fast-paced retail environment.
Requirements
- Minimum of 2-3 years' experience in a customer-facing sales role, ideally within the jewellery retail sector.
- A passion for gemmology and strong knowledge of diamonds to deliver exceptional, expert advice to every customer.
- Proven ability to meet or exceed sales targets and build meaningful customer relationships.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
Benefits
- Opportunities for growth and progression across departments.
- Exclusive to the Sales Team: The Grid! A generous commission bonus on top of the general bonus.
- Employee Recognition Programme.
- Paid Time Off & Holidays.
- Financial Benefits, including a company-wide bonus scheme.
- Workplace Culture Initiatives and Events.
- Private Healthcare Plan and Wellness Benefits.
- Generous Pension Plans.
- Training & Professional Development.
- Employee Assistance Programme - Counseling.
Sales Consultant - London employer: Queensmith
Contact Detail:
Queensmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - London
✨Tip Number 1
Get to know Queensmith inside out! Familiarise yourself with their collections and the craftsmanship behind each piece. This knowledge will not only impress during interviews but also help you connect with customers when you land the job.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Focus on how you can tailor recommendations to different customer needs, just like you would at Queensmith. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you. Plus, it shows your genuine interest in being part of the Queensmith team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Sales Consultant - London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any experiences or knowledge you have about gemmology and diamonds. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers find their perfect piece.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your customer-focused mindset and sales achievements. We appreciate when candidates take the time to connect their background with what we're looking for at Queensmith.
Be Professional Yet Approachable: Your written application should strike a balance between professionalism and approachability. Use a friendly tone while maintaining clarity and structure. Remember, we’re looking for someone who can engage warmly with clients, so let that personality come through in your writing!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Queensmith!
How to prepare for a job interview at Queensmith
✨Know Your Stuff
Before the interview, dive deep into Queensmith’s collections and the craftsmanship behind each piece. Being able to discuss specific products and their unique features will show your passion for jewellery and impress the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Think about times when you upsold or cross-sold effectively, as this will demonstrate your strong sales and negotiation skills.
✨Be Customer-Centric
Queensmith values a customer-focused mindset, so be ready to discuss how you understand client needs and preferences. Share stories that highlight your ability to build meaningful relationships with customers and provide exceptional service.
✨Team Player Vibes
Since collaboration is key at Queensmith, think of examples where you’ve worked well within a team. Highlight your flexibility and willingness to support colleagues, as this will show that you’re a great fit for their workplace culture.