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For Companies At a Glance
- Tasks: Lead luxury retail teams and ensure exceptional customer experiences in fine jewellery.
- Company: Queenssmith, a prestigious brand in the heart of London.
- Benefits: Competitive salary, generous commissions, private healthcare, and 25 days holiday.
- Other info: Dynamic work environment with clear progression pathways and wellness support.
- Why this job: Make a real impact in luxury retail while developing your leadership skills.
- Qualifications: 5+ years in retail management, ideally in fine jewellery or luxury.
The predicted salary is between 50000 - 65000 ÂŁ per year.
At Queenssmith, our people define our success and are our greatest asset. As Retail Manager, you lead from the front across our Hatton Garden flagship and Greville Street locations, setting the standard for exceptional luxury retail and customer experiences. This is a leadership role at the heart of the business, responsible for leading and developing highâperforming retail teams while ensuring every customer receives an outstanding, consistent jewelleryâbuying experience across all London locations. Your role extends beyond dayâtoâday operations: you drive commercial performance, uphold Queenssmith's brand standards, and translate strategic direction into flawless inâstore execution. You serve as the connection between the sales team and the head of department, translating strategy into action and performance into insight. As a Retail Manager, you are confident, commercially astute, thrive in a fastâpaced, customerâcentric environment, and are passionate about developing people and delivering excellence. Your contributions are integral to our journey.
Requirements
- Minimum 5 years' experience in retail management, ideally within fine jewellery or luxury retail
- Proven ability to lead, motivate, and develop highâperforming teams
- Strong track record in driving sales growth, performance improvement, and operational efficiency
- Excellent communication and interpersonal skills
- Customerâfirst mindset paired with commercial discipline
- Confident selling skills with the ability to lead by example
- Competent with CRM systems and performance reporting tools
Responsibilities
- Lead dayâtoâday operations across both Queenssmith London locations
- Take an active role in selling and lead by example, inspiring the team to deliver consistently exceptional customer experiences while driving strong conversion results.
- Manage team performance through structured coaching, reviews, and targeted development plans
- Drive commercial results by maximising conversion, appointment efficiency, and average spend
- Maintain showroom standards that reflect Queenssmith's luxury positioning
- Act as the escalation point for complex customer issues, ensuring timely and commercially balanced resolutions
- Partner with the Head of Sales Operations to deliver strategic sales objectives and operational improvements
- Ensure smooth collaboration with Production, Customer Care, and Concierge
- Produce clear performance reporting and operational insights for senior management
- Uphold compliance and operational best practice across all inâstore activity
Skills
- Inspirational leadership and team development
- Strategic sales planning and operational management
- Advanced customer service and relationship management
- Commercial problemâsolving and sound decisionâmaking
- Strong organisation and time management
- Solid commercial awareness within luxury retail
- Adaptability and resilience in a fastâpaced environment
Benefits
- Direct impact on store performance and commercial success
- Ownership of a team and accountability for results, not just supervision
- Highly competitive salary and financial benefits
- Generous sales commissions and a company bonus scheme
- Clear progression pathways across departments
- Generous pension contributions
- Premium workspace in Central London
- Free baristaâquality coffee bar onâsite
- Private healthcare plan and wellness benefits
- 25 days holiday + bank holidays
- Access to a mindfulness app and mental health support
- Employee Recognition Programme that celebrates your contributions
- Comprehensive training and professional development opportunities
- Regular workplace culture initiatives and team events
Ready to Make Your Mark?
Retail Manager (Fine Jewellery) - London employer: Queensmith
Contact Detail:
Queensmith Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Retail Manager (Fine Jewellery) - London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the fine jewellery and luxury retail scene. Attend industry events, join relevant groups on social media, and donât be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams to success in the past. Highlight your ability to inspire and develop high-performing teams, just like what Queenssmith is looking for.
â¨Tip Number 3
Be ready to sell yourself! In the luxury retail world, confidence is key. Practice your pitch so you can clearly communicate your experience and how it aligns with the role. Remember, youâre not just applying for a job; youâre selling your unique value to the team.
â¨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're genuinely interested in being part of the Queenssmith family. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Retail Manager (Fine Jewellery) - London
Some tips for your application đŤĄ
Show Your Passion for Luxury Retail: When writing your application, let your love for fine jewellery and luxury retail shine through. We want to see how your experience aligns with our brand values and how you can contribute to creating exceptional customer experiences.
Highlight Your Leadership Skills: As a Retail Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share specific examples of how you've motivated and developed high-performing teams in the past â we love a good success story!
Be Commercially Savvy: Weâre looking for someone who understands the business side of retail. In your application, mention any achievements related to driving sales growth or improving operational efficiency. Numbers speak volumes, so donât shy away from sharing your successes!
Tailor Your Application: Make your application stand out by tailoring it specifically to us at Queenssmith. Use the job description as a guide and ensure your skills and experiences align with what we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Queensmith
â¨Know Your Product Inside Out
As a Retail Manager in fine jewellery, it's crucial to have an in-depth understanding of the products you'll be selling. Research the different types of jewellery, materials, and trends in the luxury market. This knowledge will not only impress your interviewers but also help you answer questions confidently and demonstrate your passion for the industry.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing high-performing teams. Think about specific situations where you've motivated your team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
â¨Demonstrate a Customer-First Mindset
Queenssmith values exceptional customer experiences, so be ready to discuss how you've prioritised customer service in your previous roles. Share stories that illustrate your ability to handle complex customer issues and ensure satisfaction, as well as how youâve trained your team to do the same.
â¨Prepare for Commercial Questions
Since driving sales growth is a key part of the role, brush up on your commercial acumen. Be prepared to discuss strategies you've implemented to boost sales and improve operational efficiency. Familiarise yourself with relevant metrics and be ready to talk about how youâve used data to inform your decisions.