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- Tasks: Manage client appointments and ensure a seamless in-store experience.
- Company: Queensmith, a revolutionary fine jewellery brand with a focus on excellence.
- Benefits: Competitive salary, generous bonuses, private healthcare, and 25 days holiday.
- Other info: Enjoy a premium workspace in Central London with great career growth opportunities.
- Why this job: Join a dynamic team and create unforgettable moments for clients.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around three core values: "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.
At Queensmith, we understand that our greatest asset is our exceptional team. As Concierge, you hold a pivotal position at the heart of our operations, ensuring every client's in-store experience and across our communication channels is seamless and personal. You support the sales operations and manage a wide array of post-purchase client appointments, from resizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully. Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of our showroom, bridging the gap between our sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to Queensmith's success.
Responsibilities:
- Manage non-sales appointments (resizes, collections, issues, pick-ups, annual services, ring cleaning etc).
- Deliver front-of-house greetings, providing a warm and professional welcome to all visitors.
- Conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing.
- Process payments, complete finance applications and send paylinks, ensuring a smooth transactional experience for clients.
- Assist with processing gemstones and managing incoming inventory.
- Liaising with our Customer Care and Sales Team and supporting them when appropriate.
- Maintain front of house appearance; ensuring our store and consultation rooms best represents the brand at all times.
Requirements:
- Proven experience in a customer-facing role, ideally within the high-end retail or hospitality sector.
- Ability to manage customer expectations positively and deliver information clearly and empathetically.
- Excellent communication and interpersonal skills, passionate about delivering a high-quality customer experience.
- Ability to work well within a team, demonstrating flexibility and a willingness to support colleagues.
- Strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
- Familiarity with CRM systems.
Skills:
- Exceptional communication skills.
- Adaptability and resilience in a fast-paced environment.
- High emotional intelligence, able to manage expectations with empathy and professionalism.
- Calm and solutions-focused under pressure.
- Organised with the ability to prioritise and multitask.
Benefits:
- Highly competitive salary and financial benefits.
- Generous company bonus scheme.
- Clear progression pathways across departments.
- Generous pension contributions.
- Premium workspace in Central London.
- Free barista-quality coffee bar on-site.
- Private healthcare plan and wellness benefits.
- 25 days holiday + bank holidays.
- Access to a mindfulness app and mental health support.
- Employee Recognition Programme that celebrates your contributions.
- Comprehensive training and professional development opportunities.
- Regular workplace culture initiatives and team events.
Concierge - Fine Jewellery in London employer: Queensmith
Contact Detail:
Queensmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Fine Jewellery in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into their values like 'Be Brilliant' and 'Be Unique'. This way, you can show how you align with their mission and make a lasting impression.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to be warm and professional. Role-play with a friend or family member to nail that perfect greeting and ensure you're ready to handle any client interaction.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to juggle responsibilities just like you'd do in the showroom.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Queensmith team.
We think you need these skills to ace Concierge - Fine Jewellery in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We love individuality at StudySmarter, so don’t be afraid to express what makes you, you. This is your chance to stand out and show us how you can bring your own flair to the role.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge position. Highlight your relevant experience in customer-facing roles and how it aligns with our values of being brilliant, clear, and unique. We want to see how you can contribute to our mission!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our amazing team at Queensmith!
How to prepare for a job interview at Queensmith
✨Know the Brand Inside Out
Before your interview, dive deep into Queensmith's mission and values. Understand what 'Be Brilliant', 'Be Clear', and 'Be Unique' mean in practice. This will not only help you align your answers with their culture but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer-facing roles. Highlight situations where you managed expectations positively or delivered exceptional service, especially in high-pressure environments. This will demonstrate your fit for the Concierge position.
✨Practice Your Communication Style
Since excellent communication is key for this role, practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend, focusing on how you convey information and handle questions about customer interactions.
✨Demonstrate Organisational Skills
Think of ways to illustrate your organisational abilities during the interview. Discuss how you prioritise tasks and manage multiple responsibilities, especially in fast-paced settings. You could share a story about a time you successfully juggled various appointments or projects.