At a Glance
- Tasks: Supervise and support the reception team, ensuring excellent patient care and smooth operations.
- Company: Join a friendly NHS GP practice in Hackney with a strong commitment to patient-centred care.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional development.
- Other info: Dynamic work environment focused on continuous improvement and team collaboration.
- Why this job: Step into a supervisory role and make a real difference in patient experience.
- Qualifications: Minimum two years in a GP practice with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced, proactive, and motivated Senior Receptionist to join our friendly and well‑established GP practice in Hackney. This is an excellent opportunity for someone ready to take the next step into a supervisory role – someone who thrives in a fast‑paced environment and is passionate about delivering excellent patient care. You will play a key role in ensuring the smooth operation of reception and administrative services, supporting the management team, and helping to lead and develop a high‑performing front‑of‑house team.
Main duties of the job
- Supervising and supporting the reception and administrative team on a day‑to‑day basis, ensuring operational targets and service standards are consistently met through effective task delegation and workflow management.
- Responsibilities include monitoring progress, following up on outstanding actions, supporting the Operations Coordinator, Deputy Manager, and Practice Manager, and acting as a point of escalation for reception queries and patient concerns.
- Contributing to rota coordination and service planning, while helping to maintain a positive, efficient, and patient‑focused environment.
- Supporting the continuous improvement of workflows and patient experience, and ensuring all mandatory training and compliance requirements remain up to date.
About us
Queensbridge Group Practice is a well‑established NHS GP surgery serving approximately 10,500 patients in Hackney. As a friendly, high‑performing training practice, we have a strong multi‑disciplinary team committed to delivering excellent, patient‑centred care. Our values are at the heart of everything we do, with a focus on providing care based on need while promoting equality and inclusion for all patients. We are committed to continuous improvement by listening to feedback and evolving our services, while prioritising accessibility and clear communication to ensure patients understand and engage with their care. We also foster a collaborative, team‑based environment dedicated to delivering excellent service.
Qualifications
- GCSE Grade
- Minimum of two years experience working within a GP practice, with EMIS training and experience supporting or supervising a team in a busy reception and administrative environment.
- Demonstrates strong organisational skills with the ability to prioritise workload effectively, alongside excellent communication skills delivered in a professional and approachable manner.
- Able to remain calm under pressure, manage competing demands efficiently, and take a proactive approach to problem‑solving with a strong sense of ownership and responsibility.
- Experience of higher education or structured professional training, or equivalent practical experience, with demonstrated leadership potential and confidence in guiding and supporting a team effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Receptionist employer: Queensbridge Group Practice
Queensbridge Group Practice is an exceptional employer located in Hackney, offering a supportive and collaborative work environment for its staff. With a strong commitment to patient-centred care and continuous improvement, employees benefit from opportunities for professional growth and development within a high-performing team. The practice values equality and inclusion, ensuring that all team members contribute to a positive atmosphere while delivering excellent service to the community.
Contact Details:
Queensbridge Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the practice! Research Queensbridge Group Practice and understand their values and patient care approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up about the interview process or what the management team values most.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've had to manage a busy reception or resolve patient concerns. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at Queensbridge Group Practice.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant training you've had, especially in a busy GP practice.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for patient care and your proactive approach. Mention specific examples of how you've contributed to a positive team environment or improved workflows in your previous roles.
Showcase Your Organisational Skills:In your application, emphasise your ability to manage competing demands and prioritise tasks effectively. We want to see how you’ve handled pressure in the past and what strategies you used to keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Queensbridge Group Practice!
How to prepare for a job interview at Queensbridge Group Practice
✨Know Your Stuff
Make sure you’re familiar with the GP practice's values and how they align with your own. Brush up on your knowledge of EMIS and any relevant administrative processes, as this will show that you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or supported a team in the past. Think about specific situations where you’ve had to delegate tasks or resolve conflicts, as this will demonstrate your ability to lead effectively in a busy environment.
✨Emphasise Patient Care
Since the role is all about delivering excellent patient care, be ready to discuss how you’ve contributed to improving patient experiences in previous roles. Share any initiatives you’ve led or been part of that enhanced service delivery or patient satisfaction.
✨Stay Calm Under Pressure
Expect questions about how you handle stressful situations. Prepare to share examples of times when you’ve managed competing demands or resolved issues calmly and efficiently, showcasing your problem-solving skills and sense of ownership.
