At a Glance
- Tasks: Supervise and support a dynamic reception team while ensuring excellent patient care.
- Company: Join the friendly Queensbridge Group Practice in Hackney, serving 10,500 patients.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Other info: Be part of a collaborative team dedicated to continuous improvement and patient-centred care.
- Why this job: Step into a supervisory role and make a real difference in patient experiences.
- Qualifications: Two years' experience in a GP practice with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced, proactive, and motivated Senior Receptionist to join our friendly and well‑established GP practice in Hackney. This is an excellent opportunity for someone ready to take the next step into a supervisory role – someone who thrives in a fast‑paced environment and is passionate about delivering excellent patient care.
You will play a key role in ensuring the smooth operation of reception and administrative services, supporting the management team, and helping to lead and develop a high‑performing front‑of‑house team.
Main duties of the job:
- Supervising and supporting the reception and administrative team on a day‑to‑day basis, ensuring operational targets and service standards are consistently met through effective task delegation and workflow management.
- Responsibilities include monitoring progress, following up on outstanding actions, supporting the Operations Coordinator, Deputy Manager, and Practice Manager, and acting as a point of escalation for reception queries and patient concerns.
- Contributing to rota coordination and service planning, while helping to maintain a positive, efficient, and patient‑focused environment.
- Supporting the continuous improvement of workflows and patient experience, and ensuring all mandatory training and compliance requirements remain up to date.
About us:
Queensbridge Group Practice is a well‑established NHS GP surgery serving approximately 10,500 patients in Hackney. As a friendly, high‑performing training practice, we have a strong multi‑disciplinary team committed to delivering excellent, patient‑centred care. Our values are at the heart of everything we do, with a focus on providing care based on need while promoting equality and inclusion for all patients. We are committed to continuous improvement by listening to feedback and evolving our services, while prioritising accessibility and clear communication to ensure patients understand and engage with their care. We also foster a collaborative, team‑based environment dedicated to delivering excellent service.
Qualifications:
GCSE Grade
Experience:
- Minimum of two years experience working within a GP practice, with EMIS training and experience supporting or supervising a team in a busy reception and administrative environment.
- Demonstrates strong organisational skills with the ability to prioritise workload effectively, alongside excellent communication skills delivered in a professional and approachable manner.
- Able to remain calm under pressure, manage competing demands efficiently, and take a proactive approach to problem‑solving with a strong sense of ownership and responsibility.
- Experience of higher education or structured professional training, or equivalent practical experience, with demonstrated leadership potential and confidence in guiding and supporting a team effectively.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Receptionist in London employer: Queensbridge Group Practice
Queensbridge Group Practice is an exceptional employer, offering a supportive and collaborative work environment in the heart of Hackney. As a well-established NHS GP surgery, we prioritise employee growth through continuous training and development opportunities, ensuring our team is equipped to deliver outstanding patient care. Join us to be part of a dedicated multi-disciplinary team that values equality, inclusion, and a commitment to improving patient experiences.
Contact Details:
Queensbridge Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who might know about openings at GP practices. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the practice. Understand their values and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Show off your leadership skills during the interview! Share examples of how you've successfully managed a team or improved workflows in your previous roles. This is your chance to shine as a proactive candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in GP practices and any supervisory experience you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your proactive approach aligns with our values at Queensbridge Group Practice. Let us know what makes you the perfect fit for this role.
Showcase Your Communication Skills:As a Senior Receptionist, communication is key! In your application, demonstrate your ability to communicate effectively and professionally. Share examples of how you've handled patient queries or resolved issues in the past – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our friendly team!
How to prepare for a job interview at Queensbridge Group Practice
✨Know Your Stuff
Make sure you’re familiar with the GP practice's values and how they align with your own. Brush up on your knowledge of EMIS and any relevant administrative processes, as this will show that you're proactive and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or supported a team in the past. Think about specific situations where you’ve had to delegate tasks or resolve conflicts, as this will demonstrate your ability to lead effectively in a busy environment.
✨Emphasise Patient Care
Since the role is all about delivering excellent patient care, be ready to discuss how you’ve contributed to improving patient experiences in previous roles. Share any initiatives you’ve been part of that enhanced service delivery or patient satisfaction.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it’s important to convey your ability to remain calm under pressure. Prepare for potential scenario-based questions where you might need to demonstrate your problem-solving skills and how you manage competing demands.
